KronoDesk is a configurable help desk software solution that includes help desk ticketing, customer support forums and an online knowledge base. The solution is tailored to match the user’s customer support process by allowing users to set up custom fields, priorities, statuses, types, resolutions and workflows.
LiveAgent is multi-channel help desk software that enables users to create communication threads between customers and support agents. Communication threats include email, live chat, phone, Facebook messages and Tweets.
With an eye on addressing the changing face of customer service needs, Deskero has taken the basic functionality of help desk software and made it smarter. From streamlining ticketing processes to building a better knowledge base management system, Deskero provides your company with an all-in-one point of contact for valuable customers.
WinWeb Helpdesk App can manage all of the user’s service agents and pull up key customer data whenever users have customer service interactions with their clients. To help with problem resolution, the program identifies recurring issues, can pull up information via search engine, and prioritizes cases.
CA Unified Infrastructure Management is a service desk software solution that can handle all customer inquiries from a desktop or mobile device. The program features modules for managing all incidents, problems, changes, configurations and service levels.
HelpOnClick is a customer support software solution that can integrate with a number of CMS platforms. The platform allows users to work with a live chat tool where agents can effectively communicate with website visitors in real-time, and the product integrates with social media channels to provide updates to the user base.
Comarch IT Management is a set of software solutions that helps users maintain all of their IT infrastructure. For security, the suite has a number of systems to guard against intruders, power outages, vulnerabilities, and other physical asset malfunctions. If users find their IT department lacking, they can outsource certain IT processes to other groups and individuals through the product.
De Facto Software CRM is a part of the De Facto Software ERP Suite and manages all customer data and interactions in real-time. Each interaction is treated as an event, and users get to progress the event throughout the CRM lifecycle based on how their customers react.
ITSmartDesk Social IT Service Management Platform is a help desk software solution that revolves around social media platforms.
Deskero is help desk software that combines the traditional elements of help desk tools with the most modern ways to engage with customers. The platform allows users to work with simple yet effective tools to integrate requests coming from different channels (emails, chats, websites, social networks) into a single database and put some order into the chaos of modern customer care.