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CA Technologies Nimsoft Review

Product Snapshot

Technology

CA Technologies Nimsoft is available as a SaaS solution that requires no additional hardware.

Customer Focus

CA Technologies works with enterprise and mid-sized companies.

Selected Customers

Biopharmaceutical Services, Central New Mexico Community College, FAME, Acciona, AIS

CA Technologies Nimsoft

CA Technologies Nimsoft CA Technologies Nimsoft is a service desk software solution that can handle all customer inquiries from a desktop or mobile device. The program features modules for managing all your incidents, problems, changes, configurations and service levels. You can customize the program to meet your needs, and no programming experience is required. Lastly, CA Technologies Nimsoft can help you streamline your customer service operations. You can set workflows to automate tasks, and the product comes prepackaged with a number of optimized processes.

About CA Technologies
CA Technologies specializes in developing IT management software products that address needs in the areas of mainframe and distributed environments, IT governance, management and security. CA Technologies’s products cover the management of infrastructure, projects and portfolios, security, service and application performance. CA is headquartered in Islandia, N.Y., and operates out of 150 offices around the globe. CA acquired eight companies in 2010 to build its cloud presence, including Nimsoft, 3Tera and Oblicore.

CA Technologies Nimsoft Features

  • SaaS customer service desk software solution
  • Accessible by desktop or mobile app
  • Registers, prioritizes and tracks each incident
  • Identifies possible causes and trends in the service requests you receive
  • Handles all change requests
  • Stores all IT asset configurations in a centralized location
  • Ensures that you meet all service level agreements
  • Streamlines all your internal operations

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