Browse Business Software Categories



Quality Unit LiveAgent Review

Product Snapshot

Product Pricing

Platform is available in multiple plans:


  • Ticket – $12 per agent per month
  • Ticket+Chat – $20 per agent per month
  • All-inclusive – $25 per agent per month


  • Startup – $899
  • Business – $2,999
  • Company – $5,999

Platform is available as both a SaaS and an on-premise solution.

Customer Focus

Vendor works with businesses of all sizes and across multiple industries.

Select Customers

Huawei, Orange, Telekom, SolidTrust Pay, EON


About LiveAgent

Quality Unit LiveAgent LiveAgent is multi-channel help desk software that enables users to create communication threads between customers and support agents. Communication threats include email, live chat, phone, Facebook messages and Tweets.

The software provides businesses with an offline customer support portal that includes a knowledge base feature, WYSIWYG article editor, community forum capabilities and feedback and suggestion tools. Additionally, the platform enables companies to utilize gamification to promote employee performance through rewards and badges, levels, benchmarks and leaderboards.

About the Company

Quality Unit was founded in 2004 and is headquartered in Slovakia.


LiveAgent Key Features

  • Multilingual support available in 39 languages
  • Language adaptable widets
  • Mobile device optimized for iOS and Android
  • Existing system integration capabilities
  • HTTPS encryption
  • HIPAA complicance
  • Universal inbox that complies all customer correspondance into a single place
  • Time tracking tools


Products Similar to Quality Unit LiveAgent