Contact vendor directly for pricing information.
Product is available as a SaaS solution that requires no additional hardware.
Vendor works with small and midsize companies.
ITV, Shell LiveWIRE, Löfbergs, Rebecca Scott International, Trade PMR
WinWeb Helpdesk App can manage all of the user’s service agents and pull up key customer data whenever users have customer service interactions with their clients. To help with problem resolution, the program identifies recurring issues, can pull up information via search engine, and prioritizes cases.
For optimizing agent performance, users can see how much time is put into each case, assign tasks, and train new agents through the system. Lastly, the app can send files to customers and facilitate collaboration between different agents to help solve problems.
WinWeb was founded in 1994 and is headquartered in Pittsburgh, Pennsylvania.