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HELP DESK

WinWeb Helpdesk App Review

Product Snapshot

Pricing

Pricing starts at $27 a month.

Technology

WinWeb Helpdesk App is available as a SaaS solution that requires no additional hardware.

Customer Focus

WinWeb works with small and mid-sized companies.

Select Customers

ITV, Shell LiveWIRE, Löfbergs, Rebecca Scott International, Trade PMR

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About WinWeb Helpdesk App

WinWeb Helpdesk App WinWeb Helpdesk App can manage your service agents and pull up key customer data whenever you have customer service interactions with your clients. To help with problem resolution, the program identifies recurring issues, can pull up information via search engine, and prioritizes your cases. For optimizing agent performance, you can see how much time is put into each case, assign tasks, and train new agents through the system. Lastly, WinWeb Helpdesk App can send files to customers and facilitate collaboration between different agents to help solve problems.

About WinWeb
WinWeb was founded in 1994 and is headquartered in Pittsburgh.

WinWeb Helpdesk App Key Features

  • SaaS helpdesk software solution
  • Uses a search engine to help you pull up the information you need
  • Tracks how much time is spent on a case
  • Tracks all correspondence for each case
  • Can scale alongside your company size
  • Sends out attachments and instant messages to clients
  • Prioritizes your cases
  • Helps you train new support agents

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