Pricing starts at $27 a month.
WinWeb Helpdesk App is available as a SaaS solution that requires no additional hardware.
WinWeb works with small and mid-sized companies.
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WinWeb Helpdesk App can manage your service agents and pull up key customer data whenever you have customer service interactions with your clients. To help with problem resolution, the program identifies recurring issues, can pull up information via search engine, and prioritizes your cases. For optimizing agent performance, you can see how much time is put into each case, assign tasks, and train new agents through the system. Lastly, WinWeb Helpdesk App can send files to customers and facilitate collaboration between different agents to help solve problems.
WinWeb was founded in 1994 and is headquartered in Pittsburgh.