Pricing starts at $20 a month for each user. A free version is available.
Product is available as a SaaS solution that requires no additional hardware.
Vendor works with customers of all sizes.
IS Decisions, Buffer, Visual Studio, Bing, Practice Fusion
UserVoice is a help desk software solution that allows users to field support requests through email. As users receive customer inquiries, the program shows the sender’s social media, billing and CRM data alongside each message, giving users comprehensive, relevant information. Users can then respond to the service requests and move on to the next ones.
Meanwhile, admin-level staff can set up agent score leaderboards to boost productivity and pull up insights on overall agent performance. Additionally, the system can send out canned responses to certain inquiry types and queue incoming requests. Lastly, UserVoice features a fully searchable knowledgebase for agents to reference.
UserVoice was founded in 2008 and is headquartered in San Francisco, California.