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– CorvisaCloud CorvisaOne

CorvisaCloud CorvisaOne is a virtual call center software solution that works completely inside Salesforce to take care of customer service operations. As customer calls start to come in, users can easily route them to agents best suited with handling them and initiate call queues during busy hours. Meanwhile, the program automatically logs all call data and can display all call activity.

From the Community: Virtual Call Center Software for an On-Premise Contact Center

This week’s question comes from Keenan W., who asks whether or not virtual call center software would be a good, cost-effective option for his on-premise contact center. We explore both traditional and virtual contact center to uncover which is cost-effective and functional for an on-premise call center.

– AVOXI Smart Queue

AVOXI Virtual Call Center Software is a fully hosted cloud telephony software solution designed to boost the productivity levels of all service agents. The program requires a PC and broadband connection to use and can be scaled to meet the demands of multiple locations. The system’s main feature is its Smart Queue tool, which uses open source technology to line up incoming calls and send them to agents best suited for dealing with them.

eVoice

eVoice is virtual call center and VoIP software that utilizes both toll-free and local numbers, allows users to record custom greetings and implement extension menus, and enables users to decide where and when calls get routed. The platform is equipped with an Auto Attendant for greeting callers and managing calls, can route calls to other in-office phones, mobile phones or voicemail inboxes, and delivers voicemail messages as mp3 files or .wav files.

Virtual Call Centers: The Economical Approach to Customer Service

Considering how far technology has come in just the past ten years, it’s rather difficult to imagine why more businesses have yet to embrace the convenience and cost effectiveness of the virtual call center. The benefits of such a virtual solution far outweigh any associated cons.

Debunking the Six Myths of Cloud-Based Contact Center Solutions

Traditional contact centers are built to be operated on-premises using proprietary hardware and software. In the late nineties first-generation hosted contact center applications were released. However, these solutions did not offer comparable technology, cost, features and flexibility and therefore failed to gain acceptance in the contact center market. The inability of early hosted applications to deliver feasible solutions for contact center users created a number of myths, reinforcing the perception that on-premises solutions were superior. Second-generation cloud-based contact center applications not only overcome their predecessors’ weaknesses with advanced technology, they also deliver clear advantages over on-premises systems in terms of cost, flexibility, and reliability. It is time to debunk the myths.

The New Math: Double Your Results for Half the Cost

On-premises contact centers were once the only reliable choice for the enterprise, a necessary investment with no real alternatives. With the advent of SaaS (Software-as-a-Service), this is no longer true. SaaS vendors have proven their ability to deliver measurable value, causing a permanent and fundamental shift in the way technology is delivered and managed.

Cloud-Based Contact Center Technology: 5 Evaluation Criteria

You have already decided that a cloud-based contact center solution is right for your company; now you have to evaluate the available contact center technology alternatives. Beyond the must-have features to meet your current and future business needs, there are several critical technology criteria to evaluate.

Finally, a Simple Way to Deploy a Customer Contact Center

As the role of the contact center evolves, the transactions performed in such an environment can expand to include responding to marketing campaign promotions and increased interactions with customers. Now more than ever, the contact center is a major component of the customer lifecycle, ranging from opportunity identification to solutions and ongoing management through acquisitions and divestiture.

Five9 Call Center Software

Five9 Call Center Software is a help desk platform designed to make customer service more strategic for businesses and improve customer service experience. The application can positively impact customer loyalty and the bottom line and reduce Average Handle Time and improve First Contact Resolution with advanced contact center tools.