– inContact Platform 2.0
inContact Platform 2.0 is an award-winning call center solution built to reduce operational expenses, increase profitability, and improve agent performance.
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Telax Cloud Contact Center
Telax Cloud Contact Center is a cloud call center platform designed to improve contact center operations by reducing IT reliance, streamlining workflow processes, simplifying training and affecting better decisions through robust analytics. The application is a customizable platform with advanced feature set with robust security features as well as disaster recovery plans for all situations.
8×8 Virtual Contact Center
8×8 Virtual Contact Center is a virtual call center solution that delivers greater agent productivity and flexible call center management. The suite works with 8×8 Virtual Office VoIP phone service to give users an easy-to-use yet extremely powerful contact center.
New World of Customer Expectations
Companies need to provide customer service that surpasses the competition. They need to realign their culture and technology in order to drive the maximum value out of their investments (making employees more productive, and extending current capital expenditures to capture the highest value).
Embracing Change Head-On: The Advantages of Cloud-Based Contact Center Software Solutions
We’ll examine the advantages of cloud-based contact center solutions, as well as the strategy of migrating from premises- to cloud-based contact center software solutions—why it makes sense for some organizations, what to consider, and how a few real-world migration efforts have fared.
Roadmap for Selecting a Contact Center Infrastructure Solution
The time has come to acquire, replace or upgrade your contact center solution and supporting applications. It’s a buyer’s market, due to the maturation of cloud-based contact center infrastructure providers who have entered the market with competitive offerings. Take advantage of this opportunity by including both premise-based and cloud-based solutions in your contact center infrastructure selection process. While this may add some complexity to your financial and technical analysis, it greatly expands your options and improves your negotiating leverage.
Reinventing the Customer Service Experience to Capture Loyalty
Proactive service that’s delivered through personalized interactions with agents can help differentiate companies, strengthen customer relationships, and drive compelling business benefits.
j2 Global eVoice
eVoice is an automated phone answering and routing system (virtual phone system). The platform will answer calls with a professional recording, and then redirect those calls to the appropriate telephone number whether that be a cell phone, an office phone, or voicemail.
j2 Global Onebox
Onebox is an all-in-one virtual Private Branch Exchange (PBX). The service offers a virtual receptionist, employee and department directory, and call routing. A unified inbox is provided to store voicemail, emails, and faxes.
– Fonality Enterprise
Fonality Enterprise is a dedicated, hosted communication solution with enterprise grade features and unified communications all offered at a low cost.