– Fonality Connect+
Fonality Connect+ offers communications, collaboration and contact center tools. Enjoy enterprise telephony features, real-time data, advanced routing etc.
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– Echopass Hosted Call Center
Echopass Hosted Call Center integrates routing & workforce management apps for delivery to desktop agent softphones, with single view reporting, management.
eGain ClicktoCall
eGain ClicktoCall is call center and customer service software that enables users to offer real-time voice assistance to their online customers through both land line or mobile phone lines, as well as through their computer. The platform supports both instant and scheduled calls, leverages the user’s existing agent pool, and is designed to work as both an ‘always on’ option as well as a rule-based conditional tool.
3CLogic Contact Center
3CLogic Contact Center is customer service software that provides users with a multi-channel contact center spanning voice, email, chat and social media channels. The platform allows users to enable a customer self-service portal equipped with IVR capabilities, build customizable IVR menus that utilize predetermined agent skill groups and manage high call volume through wait-time and position in queue updates, as well as a ‘call-back’ offer.
ClickDesk Wonderful Combo – live chat, lite helpdesk, browser phone & social toolbar for websites
ClickDesk is a cloud based live chat tool with wonderful combo features – fastest live chat, lite helpdesk, browser phone and social toolbar.
– Genesys Outbound Voice
Genesys Outbound Voice optimizes customer outreach, helping your business become more productive and cost-effective with tools that support multi-channel campaigns.
– Genesys Inbound IVR
Genesys Inbound IVR provides your business with voice software that will connect callers with the correct resource to enhance customer satisfaction.
Aspect Unified IP Platform
Aspect Unified IP Platform is software that transforms a call center into a unified platform with customer contact capabilities for inbound, outbound, portal, voice, internet contact and multi channel self-service. The platform allows users to identify and leverage investments in existing networks and technologies, giving complete control.
LiveOps Platform
The LiveOps Platform improves the quality of the user’s customer experiences by providing the largest cloud-based contact center in the world.
What is Zoho?
With over 20 Business, Productivity & Collaboration applications, Zoho offers significant advantages to run your business online. This video provides a very high level view on where Zoho fits in.