– Amdocs Proactive Insight
Amdocs Proactive Insight takes data from your business intelligence tools and converts it into understandable information that your service agents can use when interacting with customers.
Browse Business Software Categories
C
– Amdocs Customer Interaction Manager
Amdocs Customer Interaction Manager When it comes to handling a large amount of customer data, the Amdocs Customer Interaction Manager […]
– Amdocs E-Billing
Amdocs E-Billing is an online billing portal where customers can pay, view, and dispute their bills. By letting customers handle their financial matters themselves, this product reduces the burden on call center agents.
– Amdocs Marketing Connector
Amdocs Marketing Connector helps your service agents maximize each customer interaction by providing them with service recommendations tailored for that customer. This product uses customer data to create customer-specific promotions, and it displays how likely the customer will accept the offer.
– Amdocs Smart Agent Desktop
Amdocs Smart Agent Desktop is customer management and call center software that provides agents with smart guidance tools that deliver context-sensitive advice during customer assistance calls. The platform is designed with a process-driven user interface to assist agents in navigating the system and provides a unified desktop portal for access to multiple, disparate applications necessary to company workflows.
– Amdocs Spares Inventory Manager
Amdocs Spares Inventory Manager helps you optimize your inventory by keeping your excess low and making your purchasing decisions smarter. This product analyzes inventory trends, such as part usage and demand, to show which parts you should have in-stock and just how many you need.
– Amdocs Support
Amdocs Support is a case management solution that improves customer service, increases revenue, and optimizes workflows. To handle customer cases, this product uses a ticketing system that speeds up response times and guarantees that no inquiry falls through the cracks.
About Onyx CRM
Onyx CRM delivers tools and technologies that connect the disparate process that exist across multiple customer-facing departments. More than 1,300 companies around the globe rely on Onyx CRM to boost ROI and gain a strategic advantage by more effectively leveraging customer opportunities and providing an enhanced customer experience.
Amdocs Clarify CRM Review
In 2002, Clarify was acquired by Amdocs. Since then, the Clarify CRM /call management solution has evolved to become a fully-integrated customer relationship management package.
About Amdocs
Amdoc’s broad portfolio of integrated CRM products includes billing, CRM, self service, order management, mediation, and content revenue management.