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– Amdocs Support Review

Product Snapshot

Technology

Software-as-a-Service

Customer Focus

Amdocs works with enterprise companies primarily in the fields of telecommunications.

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Amdocs Support

Amdocs Support is a case management solution that improves customer service, increases revenue, and optimizes workflows. To handle customer cases, this product uses a ticketing system that speeds up response times and guarantees that no inquiry falls through the cracks. Users can sort inquiries by case type and pull up customer information as work. Additionally, entitlement level verification features make sure that your customers are getting the support they are paying for and are not receiving anything for free.

About Amdocs
For 30 years, Amdocs has served communications service providers by helping them innovate, providing customer service solutions, and improving their infrastructure. Amdocs’ product portfolio includes services in CRM, revenue management, network control, advertising, and more. The company has won numerous awards, including the 2012 Telecom BSS Vendor of the Year Award, the INFOCOM CMAI National Telecom Award 2010, and more. In 2012, Amdoc’s fiscal revenue went over $3.2 billion.

Amdocs Support Key Features

Automated ticketing system speeds up response times and ensures that each ticket is addressed
Improves customer service level, reduces costs, and optimizes work flow
Entitlement verification prevents your agents from giving away free premium services
Sorts inquiries by case type
Enables collaboration in ticket resolution
Flexible case types
Track record of 98% successful installations
Uses and implements best practices data from previous installations