January 29th, 2013 | | Comments Off on Roadmap for Selecting a Contact Center Infrastructure Solution
The time has come to acquire, replace or upgrade your contact center solution and supporting applications. It’s a buyer’s market, due to the maturation of cloud-based contact center infrastructure providers who have entered the market with competitive offerings. Take advantage of this opportunity by including both premise-based and cloud-based solutions in your contact center infrastructure selection process. While this may add some complexity to your financial and technical analysis, it greatly expands your options and improves your negotiating leverage.
January 29th, 2013 | | Comments Off on Reinventing the Customer Service Experience to Capture Loyalty
Proactive service that’s delivered through personalized interactions with agents can help differentiate companies, strengthen customer relationships, and drive compelling business benefits.
January 9th, 2013 | | Comments Off on Cloud Contact Center Solution Criteria Checklist
If you are starting to evaluate cloud contact center solutions, make sure you first download this checklist so you know the key questions you need to ask. And, find out how inContact stacks up.
January 9th, 2013 | | Comments Off on 2013 Contact Center & Customer Management Executive Priorities Report
This research identifies and offers insight on key trends in the customer management/contact center industry related to 2013-14 goals, strategies and budgeting plans.
January 9th, 2013 | | Comments Off on Being Proactive and Generating Results
Learn to enhance customer service and boost results by anticipating and acting on customer needs and preferences through 5 basic tips.
January 9th, 2013 | | Comments Off on Putting Workforce Optimization to Work
Learn how to deliver on the expectations of the mobile, multichannel customer requires companies to predict customer demand and manage agent resources more effectively through 5 basic tips.
December 28th, 2012 | | Comments Off on – Interactive Intelligence CaaS
The Interactive Intelligence Contact Center is adaptable as both cloud-based or on-premise and it enables contact centers to offer consistency and efficiency through a single re-integrated application suite.
Amdocs Marketing Connector helps your service agents maximize each customer interaction by providing them with service recommendations tailored for that customer. This product uses customer data to create customer-specific promotions, and it displays how likely the customer will accept the offer.
Amdocs Smart Agent Desktop is customer management and call center software that provides agents with smart guidance tools that deliver context-sensitive advice during customer assistance calls. The platform is designed with a process-driven user interface to assist agents in navigating the system and provides a unified desktop portal for access to multiple, disparate applications necessary to company workflows.
December 10th, 2012 | | Comments Off on – Aastra Technologies OIP Call Center
Smart and easy to operate as well as simple to use and maintain, Aastra Technologies OIP Call Center is a cost-effective tool for companies who are looking to optimize the availability of their agents for the benefit of their customers.
