– Aspect Blended Interaction
Aspect Software specializes in Microsoft communications and collaboration tools. Aspect Blended Interaction offers unified communications for contact centers.
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ClickDesk Wonderful Combo – live chat, lite helpdesk, browser phone & social toolbar for websites
ClickDesk is a cloud based live chat tool with wonderful combo features – fastest live chat, lite helpdesk, browser phone and social toolbar.
Astea Alliance Contact Center
Alliance Contact Center is call center software that provides users with integrated multi-channel inbound and outbound capabilities designed to support multiple processes including order placement, record updates, payment processes, remote support processes and service call scheduling. The platform provides users with visual alert settings, automated escalation processes, and scripting and question trees for service call assistance.
Pronexus VBVoice
This system is a rapid application development toolkit for IVR solutions. Pronexus VBVoice enables the creation of inbound and outbound IVR solutions including auto-attendants, automated payments, notifications and surveys.
– Troppus Digital LifeSupport
Troppus Digital LifeSupport helps your business reduce the costs associated with customer care and technical support through intelligent self-help, real-time sharing, multi-faceted messaging and a consolidated dashboard.
Plum Voice Fuse+
Fuse+ is IVR software that provides users with a visual call-flow editor to facilitate IVR and voice application management and creation. The platform is equipped with a drag-and-drop interface that allows users to build, maintain and manage IVR systems without requiring developers or engineers, and offers granular user permissions that allow user-defined levels of access.
– Voxeo Prophecy
Voxeo Prophecy IVR software automates interaction with telephone callers to reduce the cost of common sales, services, collections and support calls to and from a business.
– Genesys Outbound Voice
Genesys Outbound Voice optimizes customer outreach, helping your business become more productive and cost-effective with tools that support multi-channel campaigns.
– Genesys Inbound IVR
Genesys Inbound IVR provides your business with voice software that will connect callers with the correct resource to enhance customer satisfaction.
– Genesys Social Engagement
Genesys Social Engagement helps businesses create an integrated approach to transform social media opportunities into actual business benefits.