Morse Data Corporation InOrder CRM

InOrder CRM is a CRM software solution designed for call centers. As customers place phone calls about orders and services, users can pull up inventory pages, create orders and check in on order statuses.

Zendesk Overview Demo

The new Zendesk, built for speed, simplicity and beauty

Netop Live Guide

Netop Live Guide is a customer service software solution that works across audio, video and web browser channels. From within a centralized dashboard, users can initiate calls, send out chat requests, pull up customer information and customize what they see on their UIs. During each call, the program can record call data, start a shared browser view for troubleshooting and work remotely with customers’ computers.

KANA Enterprise Knowledge Management

KANA Enterprise Web Self-Service

KANA Express Overview

Avangate Subscription Billing

Avangate Subscription Billing is a subscription billing software that encourages customers to purchase and renew subscriptions by providing them with superior customer service, account maintenance options and incentives. The platform allows users to transition into subscription models as it offers a number of billing structure templates, and once customers start to call in, the program enables service agents to pull up purchase histories, communicate with customers through phone and chat and take care of all subscription statuses and inquiries.

Contivio.com All-in-One Contact Center

Contivio.com All-in-One Contact Center is a help desk software that works across the cloud to help service agents boost customer satisfaction rates and their own case resolution speeds. The platform allows users to pull up key information on the incoming customer and route the call to an agent based on user-defined workflows whenever an inbound service inquiry arrives.

MindTouch

MindTouch is customer service software that provides users with customer self-service functionalities, intelligent ticket deflection tools, and supports agent productivity. The platform captures knowledge during instances of support interactions in order to improve the system’s self-service engine, is designed to be a flexible, configurable system in order to best support user- or organization-specific workflows and processes, and enables users to design and implement out-of-the-box reports.

From the CIO Perspective: What’s Your Customer Service Agenda?

The business-customer relationship is changing and these days, it’s customers who are calling the shots. No longer is the relationship a simple transactional one in which the business offers its goods and hopes the customer decides whether to buy or not.