Freshservice is an online ITIL service desk solution that gives users access to IT agents who lend support to fix service requests and issues. The platform allows users to write down their IT issues on a ticket for IT agents to respond and resolve their issue from their smart phones.
By now we’ve all heard the infamous Comcast customer support call that brought major backlash to the brand for its less-than-stellar service rep training procedures. But could the communications company have averted disaster with visual chat software?
Banckle Chat is live chat and customer service solution. It is fully customizable and includes a variety of built-in templates, themes, widgets and tools for boosting customer service productivity. It achieves the great scalability by allowing multiple websites, multiple departments and multiple operators.
Banckle Helpdesk is a helpdesk software solution which automatically creates support tickets for all the incoming email messages. You can also integrate and manage multiple mailboxes under one account. This helpdesk app organizes all the generated tickets under different mailboxes.
Helprace is helpdesk software designed to scale as a company grows. The platform allows users to streamline ticketing processes, centralize and publish company literature and engage customers to collect feedback.
OneDesk Customer Service is customer service software designed to connect users with their customer base through feedback management, support tickets and customer engagement. The platform enables users to connect customers with company-defined development flows, as well as provides a customer and community portal that allows customers to suggest ideas, report issues and participate in community discussions.
Remedy 9 is ITSM software available as either a complete suite or in functionality-specific packages for service desk, service optimization or service innovation purposes. The platform is available via any internet-enabled devices via native mobile apps, is equipped with embedded ITIL v3 processes and includes an Innovation Suite that provides users with a portfolio of intuitive drag-and-drop designer tools.
Anboto Virtual Assistant customer service software designed to understand customer requests in open dialogue and provide proactive suggestions and solutions relevant to available products and offers. The platform is equipped with natural language understanding and automatic language detection technology, and is able to understand multiple questions within a single sentence.
inContact Multi-Channel ACD is a help desk software solution that works across telephone, email, chat and social media channels. As customers initiate contact with service agents, the program can queue cases during busy hours, route cases to agents based on agents’ skills and initiate automatic callbacks for customers who do not want to wait in line.
Genesys Customer Experience Platform is customer service software that works to increase profits, revenue and market share through enhanced customer journeys, growth and positive customer relationships. The platform allows users to orchestrate ideal customer journeys utilizing business rules and full context, and is designed to provide full visibility from the beginning of the customer journey all the way through to the end.