Choosing Communication Apps for Your Website
A strong relationship between customers and sales reps is one of the key factors to having a successful business. Now […]
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Callmaker
Callmaker is customer service and sales software that facilitates client retention through a guaranteed call back within twenty-five seconds of phone number submission. The software enables users to return calls made during off-hours (weekends and nights), reduce communication barriers and facilitate clients with varying primary languages.
– Tagove
Tagove is a customer support platform that features live chat, audio and video to help businesses connect with their customers and quickly resolve issues. The platform integrates directly with the user’s website in order to provide a one-click call, text or video chat button in order to facilitate immediate, on-site assistance.
Brand Embassy
Brand Embassy is a web-based customer service solution that enables small- to large-scale businesses to efficiently manage their client support needs. Through the platform, users can assist customers across social media channels, emails, forums/message boards and live chat.
devContact
devContact is a help desk platform designed for mobile applications that provides built-in support to application users. The platform allows for efficient customer service through features such as in-app messaging, real-time conversations and notifications. Application users can also submit screenshots with their service ticket to help support agents easily diagnose issues.
ChannelReply
ChannelReply is a customer service solution designed for online retailers that integrates your eBay and Amazon stores with Zendesk to streamline customer support services. The platform enables users to more easily respond to customer inquiries and share ticket statuses with the client who sent the request, ensuring that no emails or messages get lost or are forgotten.
– BrightBox Solutions Help Desk Premier
Help Desk Premier is a help desk solution that employs workflows to help users manage all incoming customer requests. The program logs each new incoming ticket and offers tools to keep all staff members and customers informed of ticket statuses and updates.
Keeping
Keeping is a customer support software tool that integrates with Gmail and Google Apps to provide a modernized help desk. The platform allows a team to manage customer support activities more efficiently and do so directly from their current mailbox without an external service desk.