LiveChat is customer service and support software that provides live chat, help desk and web analytic functionalities. The platform allows users to create a CSS-customized interface, social media buttons and implement company branding ideas.
Knowing which customer service product is the right fit for your company is a bit more complex than software giants lead users to believe. There are a multitude of areas and focuses special to your business — some platforms may cater to those and others may not. This is the Ultimate Customer Service Showdown: Zendesk vs Desk.com.
Vision Helpdesk is a multi-channel help desk software to centralize all customer conversations via phone, chat, email, web portal, Facebook and Twitter. The platform allows users to automate ticket workflows, set up escalation rules, create alerts and define multiple ticket operations in order to improve customer response times and satisfaction levels.
Subiz is live chat software that provides companies with the tools to answer customer questions, solve customer problems and build customer relationships. The platform supports the utilization of canned responses, chat tags and commands, and records all chat histories.
Provide Support is customer service software that provides users with live chat and visitor monitoring tools. The platform integrates within the user’s existing website, allows customer service agents to manage multiple chat simultaneously, and supports call transfer processes.
MagicDesk is a suite of web-based customer service applications for improved relations and support.
Cayzu is a help desk software solution that streamlines the resolution of all customer service tickets with its task tracking tools. The program integrates with virtually any type of email platform and turns customer emails into cases.
Groove is a help desk software solution that makes it easy for service agents to organize all their tickets and communications. As support tickets come in through a portal, the program can assign agents to them as needed, provide a collaborative space for notes and monitor each ticket’s status.
Customer service software isn’t flashy, loud, or new to the scene; it’s more so the quiet performer in the business software segment. With a laser-like focus on customer relations, the tool has grown beyond the glorified email inbox that it once was. Solutions such as Zendesk, Kana and Desk.com by Salesforce, have evolved to become multi-faceted tools in the customer support agent’s tool belt.
If you’re a broke startup, the search for the right help desk software can be even more complex and overwhelming. I should know, because I ran a small business. Read on for my thoughts on 8 free help desk solutions designed for small businesses.