In this Q&A with Freshdesk we spoke with Dilawar Syed, President of North America Operations, about the company’s commitment to comprehensive support software, its growing appeal to customers of all sizes and its foray into the IT help desk industry.
GS/HelpDesk is internal IT service management software for IBM Notes/Domino designed to support commonly implemented ITIL service support processes including incident management, problem management and change management. The platform enables service agents to create, update and close incidents via mobile interfaces for iPhone and Android, update and close service requests via email on any device type, and is equipped with archiving and data loading agents.
GS/ServiceDesk is customer service software designed for IBM Lotus Notes/Domino. The platform automatically converts emails and web requests into service requests, automatically links user communications with existing service requests, and is equipped with broadcast email capabilities including full filtering on any combination of fields.
Elementool Help Desk is help desk software that centralizes and tracks customer communication histories, allows the user’s customers to view email communication statuses and histories, and generates customizable in-depth reports that provide insights into how long it takes to resolve tickets. The platform tracks all aspects of a help ticket’s lifecycle, enables users to design and implement help forms within their websites to help users place help request tickets, and allows users to create customized automatic responses for when customers submit help tickets.
Bluenose is a customer service software solution that identifies customer relationships that are in danger of ending.
C-Desk is a help desk solution and service request management solution bundled with many other features to help the organization to improve internal communication, communication with customers and teamwork.
WalkMe is a guidance and engagement software solution that allows users to guide customers through presentations and resolve service issues. The program works across any web browser type and invites participating customers into online conference rooms.
viCloning is a help desk software solution that hosts a virtual agent on company websites. The program works at the bottom of each website and allows customers to input text inquiries.
Banckle Live Chat app for Shopify is a customer service software solution for Shopify store owners to provide live customer support to their visitors using this app. Through this app, you can provide virtual reception to your online visitors which performs many e-commerce website tasks such as greeting your online visitors with customized message, invite them to view different sections, promote your best products and encourage them to provide you with their feedback.
Freshdesk is a customer service cloud-hosted help desk solution that combines the simplicity of intuitive interface and power of robust features. Platform provides users with multi-channel capability to streamline support queries, integrated game mechanics to increase agent productivity, multiple SLA policies along with support for multi-products, smart automations and a suite of in-depth reporting and analytics to check the health of the user’s helpdesk.