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Dispatch Science

Dispatch Science is courier management software that utilizes artificial intelligence to automatically dispatch orders to drivers in real-time. The platform is designed to support billing and invoicing activities, label printing, order entry, scheduling and order routing.

Dialer360

Dialer360 is call center software that provides inbound, outbound and blended services. The platform is designed to support omni-channel functionality and communication with customers via email, SMS, live chat and social media platforms including Facebook, Twitter, LinkedIn and Google+.

Userlane

Userlane is human resources software that enables users to lead, train and explain company processes to employees and customers while scaling workflow processes in order to best suit the user’s company. The platform focuses on increasing company conversion rates, improving support processes and supporting employee efficiency practices.

Fingent Corporation ReachOut Suite

ReachOut Suite is field service management software that implements GPS-integrated scheduling tools for incidences, work orders, audits and inspections. The platform assists users in organizing, scheduling, tracking, executing and analyzing field services with a focus on eliminating over-large service windows, provides users with a customer request ticketing functionality, and enables users to manage inspections and audits.

– KOHO Software SupportCenter

SupportCenter is enterprise customer service software that allows users to automate the creation, organization and tracking of service requests. The platform provides email, phone, portal and social media multi-channel support, implement department-specific business rules and configurations, and manage account and contact history and information including products and/or services purchased, contracts and organizational hierarchies.

RepuGen

RepuGen is a online reputation management and patient satisfaction software for healthcare practices, medical groups, hospitals and individual physicians, and enables users to understand every piece of the patient’s feedback through simplified reporting and machine learning driven analytics. The software helps nurture patient relationships and drive happy patients to post positive reviews on Yelp, HealthGrades, RateMDs, and Google, resulting in a higher ranking than the competition and ultimately attracting new patients.

Helpsumo

Helpsumo is online helpdesk software that assists users in providing customer support via ticket systems, email, social media and live chat. The platform also provides a knowledge cataloging tool that identifies and saves user queries in order to build a customer self-help portal.

JitBit Helpdesk

JitBit Helpdesk is helpdesk software equipped with a support ticket system, and allows users to view messages, attachments, team logs and activity feed within a single interface. The platform tracks support tickets, integrates with existing mailbox systems, and displays all current tickets and related information in sortable and filterable grid view.

Local Tech Series: Boulder, CO

For those who may not be familiar one of the West’s busiest tech hubs, Boulder’s story hasn’t always been tech-based. The 1960s showed a city widely known as a home for hippies, a demographic whose attitudes were as far removed from the tech world as one could get.

– Bornevia

Bornevia is help desk software that unifies customer conversations across multiple channels including email, Facebook and Twitter and allows users to centralize all help tickets, requests and service tracking into a single hub. The platform allows users to assist clients via multi-channel customer support team help desk features and live chat widgets.