Blinger.io is an omni-channel customer service and sales software solution that allows companies to connect with their customers via popular messengers, email, and live change with a single API, interface or integration with helpdesks. The platform provides users with advanced, built-in analytics tools designed to enable users to evaluate customer service quality and operator efficiency, as well as allows operators to participate in unlimited conversations with customers directly through the system’s interface.
Acquire is all-in-one multi-channel customer communication platform which mainly focuses on onboarding, customer support, and sales. The platform is highly advanced and innovative and mainly attracts the corporate audience, and enables users to engage and to solve customers queries in real-time, which greatly impacts customer satisfaction and improve customer retention rate.
Acobot Support Automation is customer service software that turns the user’s customer support website into a smart virtual agent. Once users provide the support portal URL, the platform immediately starts learning from the website, greeting customers, answering questions, directing customers to the right pages, and automating tasks.
Hiver is a Gmail extension that allows teams to manage Shared Inboxes like Support@ or Sales@ right from their from Gmail inbox. The platform enables teams to efficiently access, delegate and track Shared Inbox emails, is designed to work around Gmail’s existing design to add value by injecting small buttons or sections where necessary, and is available via both iOS and Android devices.
Zonka Feedback is customer feedback software that facilitates the collection and utilization of customer feedback gathered via multiple survey channels, simplifies and automates feedback management processes, and enables users to understand detailed reports and to take action based on responses. The platform is equipped to collect feedback through on-premise channels including tablets, kiosks and smartphones as well as online venues including web, mobile apps, emails and SMS text, and provides users with multiple industry metric ratings including NPS, CES, CSAT and custom rating scales.
A Website is the online identity of your business. It ought to be interactive to hold a customer’s attention and […]
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Relay is customer service software that provides users with a mobile communications platform designed to support companies that have the ongoing need to interact with their customers and clients. The platform creates an instant web app with a message feed for each customer, integrates with existing systems such as CRM, marketing automation, and customer support platforms, and includes a portal for direct customer onboarding messaging and success monitoring.
Nice Chat is ecommerce chat that integrates with online stores in order to sync with products and orders, and provides real-time assistance and customer service for online customers. The platform enables sales representatives to target audiences by UTM tags, referrers and behavior, facilitates sales through the chat window, and is built with customer engagement tools including triggered chats and customer profiles that identify customer needs and interests.
Chat.io is CRM and customer service software that provides users with an omnichannel chat platform designed to connect businesses with site visitors. The platform assists users with converting visitors into customers from any channel including SMS, website, email or multiple social media platforms.
