– KANA Express
KANA Express flexibly delivers a complete customer experience solution through the cloud. After a rapid implementation, you will be able to reduce call volume and abandonment rates through Web self-service channels.
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– KANA Enterprise
KANA Enterprise ensures that your customers have a consistent customer service experience across the web, mobile devices, social channels and contact centers. The suite focuses on the big picture of customer experience through Web experience,
Can Basic Customer Service Be a Game-Changer?
As a business owner you’re going to do almost everything it takes to attract a customer. One of the key aspects of customer retention is providing top-tier customer service, something not necessarily associated with outsourcing. However, you’d be surprised. In this post Alicia Gray outlines the ways in which outsourcing customer service can be a net plus.
– AppBuddy GridBuddy for Service
AppBuddy GridBuddy for Service works within your Salesforce account and helps customer service agents find the information they need quickly. To do this, the program lets you quickly search through all your cases for key points of data.
Tenmiles HappyFox
HappyFox is a web based customer support ticketing system hosted on the cloud. The software helps users to track and manage all customer support requests across multiple channels like email, chats and social media in a centralized ticket support system. The platform also integrates with other web apps like CRM, live-chats,voice and bug tracking apps making it the most holistic and practical help desk software.
New Year’s Small Business Resolutions for 2014
We all want to lose weight, save money, and eat better, but maybe instead of trying to take big steps in our personal life–and, let’s face it, we rarely keep up with those resolutions, anyway–maybe we should do small things to help our small businesses. Here are eight small business resolutions you should be sure you can stick to this year.
– OpDots Salesforce Analytics
OpDots Salesforce Analytics works inside company Salesforce accounts to provide users with data visualizations for sales and support operations. Instead of having to pore through piles of reports, users can view how each company department is doing via dots.
Inflectra KronoDesk
KronoDesk is a configurable help desk software solution that includes help desk ticketing, customer support forums and an online knowledge base. The solution is tailored to match the user’s customer support process by allowing users to set up custom fields, priorities, statuses, types, resolutions and workflows.
Quality Unit LiveAgent
LiveAgent is multi-channel help desk software that enables users to create communication threads between customers and support agents. Communication threats include email, live chat, phone, Facebook messages and Tweets.
The WOW Guide to Providing Amazing Customer Service During the Holiday Rush
At Desk.com, we talked to support managers taking on the holidays this year to understand how they empowered their teams to provide amazing customer service.