LeadDesk is call center software designed for phone-based sales and customer services representatives. The platform supports outbound, B2B, inbound, blended, calling, emailing, texting, contacts management, monitoring and reporting activities.
Companies large and small are seeing the wisdom in turning to SaaS for more of their enterprise software, since it avoids the problems of on-premises software, takes advantage of economies of scale, and is far more cost-effective. We look at the history of SaaS help desk software solutions.
UserVoice’s Summit in San Francisco celebrated the launch of its brand new Touchpoint Toolkit, where the discussion centered on how customer support is leaning into the values of transparency and friendly, casual interactions. This brings into question something that any business who has customers should be asking themselves: are customers getting the right experience from support team? If not, it’s time to ditch the robot and build a friendlier UX.
Looking for a better relationships with your customers? Get Satisfaction helps companies build trusted communities where you can have open, […]
Given that the cost of acquiring new customers is generally held to be much higher than the cost of retaining existing ones, what is the appropriate level of investment in customer satisfaction? Does it really lead to more sales? Does it convey a sustainable competitive advantage?
Jitbit is a small company with a big customer base. A Help Desk software provider, Jitbit counts Intel, Chevron, Philips, Siemens, and Vodafone among their 500+ customers. We sat down with founder Alex Yumashev to learn the secret of his success, and to understand how Jitbit can help companies both small and large supercharge their help desk team.
SchoolDude IT Direct is IT help desk ticketing software designed for educational institutions.
Junction Solutions CLEARthru is a customer communications solution that provides the customer with data on your produce products. To use this product, you first generate and print a CLEARthru label and apply it to your products. The customer can then use the information on the label to trace the product’s source, grower, etc. over the web or through a mobile device. Ultimately, CLEARthru should increase brand loyalty and inspire consumer confidence at a low cost.
Customer service software and help desk software are useless if your company doesn’t have a solid, effective customer service strategy in place. Use these tips to deliver killer customer support and put your company customer service and help desk software to good use!
eFeedback Manager is citizen engagement, CRM and customer service software that enables public agencies to track citizen requests and cases through a user-friendly web interface. The platform equips users to execute public engagement programs with task management tools and communication channels, and is a fully customizable system in order to best suite each community’s department structures and workflows.