SmarterTrack is a help desk software solution that can streamline customer service operations and communications. The platform allows users to match each customer case to a ticket that can be transferred between agents, collect customer data and be matched to common answers for common cases.
TechExcel KnowledgeWise is a centralized, wiki-based knowledge management solution designed to facilitate help desk processes and customer support.
CustomerWise is a powerful and effective software solution for customer service and support. Built with out-of-the-box best practice templates, the software is simple to use with easy point-and-click customizations.
TrackerRMS Support Tracker is built with a suite of applications to help businesses better manage ongoing customer support and interaction. The platform contains rich features to help organizations improve their support processes with a bundle of tools packaged into a cost-effective solution set.
Salesforce Desk.com is a customer service application that helps small businesses and growing support teams create the happiest customers on Earth. The all-in-one customer support app has everything a small business needs to provides awesome customer service in the cloud–mobile; it’s mobile, social-centric, simple to use and affordable.
Salesforce’s Service Cloud is a customer support solution that helps businesses deliver more responsive and faster service across every channel, from the contact center to social networks. The Service Cloud enables businesses to meet their customers where they interact, such as Facebook or Twitter, to ensure that every customer need is met.
PRIAM CRMagic is a call center management system that can streamline agents’ operations. The platform allows users to work with scripts, images and web content to help agents with inbound and outbound calls.
The search for new customers is an expensive business. So why not invest your resources into building a lasting and profitable business relationship with your existing customers? The answer lies in delivering an unparalleled level of customer service.
For many companies, customers are the lynchpin of success. But are you really making the most of these critical relationships? UserVoice wants to get you out from behind the help desk and in front of customers with a suite of tools designed to encourage engagement and yield valuable, actionable data from support interactions.
Today’s software customer doesn’t have to rely on software reviews of questionable origin, or lists of features on a software provider’s website to try to choose the best software. That’s because the free trial is the norm these days. Follow these tips to maximize your free SaaS service desk trial and find the best computer help desk software for your company.