– Spaces by Moxie
Spaces by Moxie helps you meet the service needs and demands of your customers through the use of multi-channel communication and collaboration tools.
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Deskero Help Desk Platform: An Exclusive Product Review
With an eye on addressing the changing face of customer service needs, Deskero has taken the basic functionality of help desk software and made it smarter. From streamlining ticketing processes to building a better knowledge base management system, Deskero provides your company with an all-in-one point of contact for valuable customers.
WinWeb Helpdesk App
WinWeb Helpdesk App can manage all of the user’s service agents and pull up key customer data whenever users have customer service interactions with their clients. To help with problem resolution, the program identifies recurring issues, can pull up information via search engine, and prioritizes cases.
CA Technologies CA Unified Infrastructure Management
CA Unified Infrastructure Management is a service desk software solution that can handle all customer inquiries from a desktop or mobile device. The program features modules for managing all incidents, problems, changes, configurations and service levels.
HelpOnClick
HelpOnClick is a customer support software solution that can integrate with a number of CMS platforms. The platform allows users to work with a live chat tool where agents can effectively communicate with website visitors in real-time, and the product integrates with social media channels to provide updates to the user base.
– Live2Support Live Chat
Live2Support live chat software provides online customer support to organizations around the world with an Internet presence. The company’s live help software has been developed to address the needs of multiple segments of various online communities and e-commerce enterprises including banking, insurance, education, shopping, counseling and others by acting as a two-way communication conduit between site visitors and online enterprises.
Let’s Talk TeamSupport: Behind the Software with CEO Robert Johnson
Today’s standout customer service software solutions are devising platforms to help companies (and consumers) avoid the inevitable conversation loop that comes from speaking with an unqualified individual. We talked with TeamSupport CEO Robert Johnson about the foundation of their unique customer service solution, and how their SaaS service product helped the company successfully navigate the recession.
– Mformation Smart Customer Interaction
Mformation Smart Customer Interaction is a customer service software solution designed for the mobile industry.
ConnectWise Automate
ConnectWise Automate is a software suite of products that can help users manage their IT assets from any location. The program integrates with all of the user’s IT assets, including mobile devices, servers, and computers, to provide users with remote control, audit all asset details, and deploy software and updates across the entire enterprise.
Comarch IT Management
Comarch IT Management is a set of software solutions that helps users maintain all of their IT infrastructure. For security, the suite has a number of systems to guard against intruders, power outages, vulnerabilities, and other physical asset malfunctions. If users find their IT department lacking, they can outsource certain IT processes to other groups and individuals through the product.