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Articles on Call Center Software Trends
Top 5 Call Center Trends Through 2015
Posted February 17, 2015 by Galley Sarai
Where are call centers headed this year? According to No Jitter, the traditional call center is dead. It has been replaced with what some term “relationship centers,” which focus more on customer satisfaction than business… Read More
Want Improved Call Center Efficiency? Implement These 7 Technologies
Posted October 30, 2014 by Sheldon Smith
Properly managed call centers will greatly improve your business's overall communications strategy -- if they utilize the right technology to boost workflows and increase response times. Here are seven new technologies you should implement to… Read More
Top Features of Call Center Software
Posted August 13, 2014 by Jessica Jong
Mismanaged call centers are often notorious for long wait times and upset customers, something that all businesses hope to avoid. However, with the aid of reliable and effective call center solutions companies can expedite the… Read More
4 Reasons Why You Should Switch to Cloud-Based Call Center Software
Posted June 26, 2014 by Lynn Lee
Today's cloud-based call center software can empower agents to provide better customer service, all while offering cost savings and more robust security. Read More
The Future of Unified Communications for Contact Centers
Posted August 5, 2013 by Mitch Perkal
As businesses feel increasing pressure to improve the efficiency of their contact centers, it is imperative that they employ unified communications. For those who are not familiar, unified communications is the process of integrating today’s… Read More
Answering the Call: The Next Generation in Call Center Software
Posted May 24, 2013 by Michael Tauscher
Whether in a B2B or B2C environment, the next generation of call center software seeks to improve upon the traditional call center model by providing a new suite of support resources. ACD call center software,… Read More
Key Features of Call Recording and Call Monitoring Solutions
Posted February 20, 2012 by George Middleton
Call recording and call monitoring solutions can deliver dramatic benefits to contact centers of all types and sizes. Recordings captured by a call center software can enhance quality management, giving supervisors insight into agent performance.This… Read More