Avaya Call Management System is a database, administration and reporting application built for contact centers with high call volume. Avaya Call Management System provides your business with a way to identify operational issues and take immediate action to fix them using a familiar Windows interface to view data and alerts.
Avaya Proactive Outreach Manager is a multi-channel customer service platform designed to enable customer acquisition, retention and renewal. The application allows customers get customize how they connect while creating inbound and outbound campaigns that are engaging and interactive. The software allows users to use customer services to start connecting to customers in every stage of the customer engagement lifecycle.
Avaya Proactive Contact is the industry-leading outbound platform for creating and managing outbound campaigns and customer communications. Avaya Proactive Contact provides your company with call detection and advanced dialing algorithms to improve customer service and agent productivity.
Avaya Interactive Response provides a business with a cost-effective customer interaction solution based on an interactive voice response system. Avaya Interactive Response automates telephone transactions, answers incoming calls, asks questions and provides information. Avaya Interactive Response receives input from spoken word, touch tone, dial pulse and TDD
Avaya Social Media Manager is social monitoring software that identifies relevant social media conversations, revenue opportunities and is equipped with tools that filter, distill and analyze relevant social media posts. The platform automatically distributes social media messages to the most qualified internal contact center agent or specialist, and tracks and reports social mentions and responses.
Avaya Business Advocate is a type of call center software that provides your business with a single universal queue that lets you manage all voice, email and web chat interactions with customers. Avaya Business Advocate takes into account all objectives and customer values and automatically matches up customers with the best agent for their specific needs.
Avaya Interaction Center is a multichannel contact center platform designed to build on investments in Avaya Contact Center and set customer experience apart from the competition. The application improves multichannel contact center efficiency and enables businesses to handle customer interactions more efficiently.
Avaya Aura Call Center Elite is a contact center platform designed deliver a unified and personalized customer experience that builds brand loyalty. The application enables a business to handle all types of customer interactions efficiently by serving customers through preferred contact channels.
Avaya Aura Contact Center is a omni-channel contact center platform designed to manage all contacts the same way as inbound and outbound voice interactions. Users using the application gain call context, both real-time and historical to consistently deliver a unified and personalized experience to build brand loyalty. The software has a single interface to manage call interactions to improve efficiency. The platform supports customers’ channel preferences and provides a seamless customer experience across channels
Avaya Contact Center Control Manager is a call center software that works with the Avaya Contact Center Suite to provide companies with a way to keep in constant contact with customers. Avaya Contact Center Control Manager transforms your contact center into a more aware, attentive and responsive business.