Microsoft Dynamics® CRM Review

  • Hosted and on-premise CRM.
  • Highly customizable CRM application/platform.
  • Familiar Microsoft Outlook-like user interface.
  • Robust reporting engine for sharing between users in a variety of formats.

Microsoft Dynamics® CRM White Papers and Offers


The Future Sales Force - A Consultative Approach
If your company uses a contact management or customer relationship management (CRM system), you need to ask one additional key question. Does your CRM or contact management system tie your consultative sales, ROI analysis and proposal production process together?
Provided by: Microsoft

Triumphing Over the Information Maze

This paper examines how the right content management tools can increase the effectiveness of collaboration. It shows how improved content management can:

  • Eliminate the high cost of wasted time searching for information.
  • Increase employee productivity by maintaining easy access to the information they need.
  • Boosting bottom line revenues.

Provided by: Microsoft

Customer Relationship Management: The Winning Strategy in a Challenging Economy
As the economic environment continues to fluctuate, many organizations are asking themselves what strategies they can pursue to bring tangible business benefits while taking stock of the economic conditions. While there is no magic pill or panacea, customer relationship management (CRM) solutions can provide the foundation for sustainable growth and enable organizations to survive and thrive in these uncertain times. Microsoft Dynamics® CRM provides organizations with an opportunity to improve their business by providing the right mix of features and platform flexibility along with strong corporate viability to help ensure long-term success.
Provided by: Microsoft

Total Economic Impact™ Of SQL Server 2008 Upgrade
In August 2008, Microsoft Corporation commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) enterprises might realize by upgrading from SQL Server 2000 or 2005 to SQL Server 2008. SQL Server 2008 offers many features that improve the performance, administration, integration, security and availability of SQL Server databases. In addition, it increases the productivity of Database Administrators (DBA) and developers to better manage and exploit data stored in SQL databases. This study illustrates the financial impact of upgrading from a previous version of SQL Server to SQL Server 2008.
Provided by: Microsoft

Microsoft Dynamics® RoleTailored Interface Business Productivity
Companies excel when they empower their people to drive the business forward. Strategies, organization, motivation, and leadership all set the stage for business success. But to see results, you also have to give your people the right tools, information, and opportunities-because success ultimately comes down to your people. We call a business that fosters a winning environment a "people-ready business."
Provided by: Microsoft

Microsoft Dynamics® CRM Enterprise Performance and Scalability
Large enterprises often deploy multiple parallel CRM instances in order to meet the diverse needs of different business units or geographies. Distributed across multiple instances, a Microsoft Dynamics® CRM deployment can scale to meet the needs of the largest enterprises.
Provided by: Microsoft

Bringing Your Business Systems Up To Date

Microsoft® recently researched the experience of nearly 200 companies with more than 250 PCs that have deployed one or more of the applications in the Microsoft Dynamics® line of business management solutions. Among these companies, whose attitudes to technology tended to be more forward looking than usual, the most common issue was the need for modern systems. The pain points most often cited were manual processes that cause mistakes and inefficiencies, integration problems with other systems (both internal and external), lack of operational insight, and legacy software support and customization issues. This white paper explores the experience of these companies in more detail to help you understand how you can use Microsoft Dynamics® to modernize your business processes and drive business success.

Microsoft Dynamics provides powerful software that helps organizations drive down costs, improve operations, retain and build customer relationships and continue to innovate in challenging economic times.


Provided by: Microsoft

Increase Productivity, Insight, and Collaboration
Go beyond information sharing, and empower your organization to take action with the combined power of Microsoft Dynamics GP and the Microsoft Office System.
Provided by: Microsoft

Datacenter Management Optimization with Microsoft System Center
As part of the Microsoft® optimized datacenter capabilities, the Microsoft® System Center datacenter solutions are designed to help organizations take advantage of opportunities to both improve operations and lower costs. These benefits are delivered through integrated tools that take advantage of a deep understanding of the Microsoft and non Microsoft datacenter environment, along with specialist partner knowledge regarding hardware, applications, virtualization, compliance and security.
Provided by: Microsoft

Overcoming Your Company's Growing Pains

Microsoft® recently researched the experience of nearly 200 companies with more than 250 PCs that have deployed one or more of the applications in the Microsoft Dynamics® line of business management solutions. Among these companies, whose attitudes to technology tended to be more forward looking than usual, a common issue was rapid growth. The pain points most often cited were manual processes that cause mistakes and inefficiencies, the need for more functionality, an inability to scale to support growth, integration problems, especially with the growing number of customer and partner systems, and a lack of operational insight. This white paper explores the experience of these companies in more detail to help you understand how you can use Microsoft Dynamics® to support rapid growth and drive business success.

Microsoft Dynamics® provides powerful software that helps organizations drive down costs, improve operations, retain and build customer relationships and continue to innovate in challenging economic times.


Provided by: Microsoft

Welding Different Companies into a Business Powerhouse

Microsoft® recently researched the experience of nearly 200 companies with more than 250 PCs that have deployed one or more of the applications in the Microsoft Dynamics® line of business management solutions. Among these companies, whose attitudes to technology tended to be more forward looking than usual, a common issue was growth via mergers and acquisitions (M&A). The pain points most often cited were non-integrated, overlapping systems, an inability to scale to support growth, the need for more functionality, and a lack of operational insight. This white paper explores the experience of these companies in more detail to help you understand how you can use Microsoft Dynamics® to support your company's growth via M&A and drive business success.

Microsoft Dynamics® provides powerful software that helps organizations drive down costs, improve operations, retain and build customer relationships and continue to innovate in challenging economic times.


Provided by: Microsoft

The Compelling Case for Conferencing
Organizations of all types and sizes are looking for ways to improve their business outcomes while reducing costs and encouraging environmental sustainability. To help meet these goals, many of these organizations are turning to new software-based conferencing and collaboration solutions for audio and Web conferencing as well as continued face-to-face conferencing via video. Companies who use these capabilities report achieving measurable improvements in their corporate performance including increased business efficiencies, total cost savings, and environmental footprint reductions.
Provided by: Microsoft

Cutting Costs and Building Value with Microsoft Virtualization
This white paper examines how Microsoft customers are using virtualization technology to simplify their IT infrastructure, IT processes, and save money. It begins by discussing the core savings inherent in using virtualization to consolidate servers and, as a result, how this helps organizations gain significant time, space and power savings, as well as environmental benefits. We then look at additional savings customers are achieving due to the unique way that Microsoft built virtualization technologies into our server and management platforms. Finally, we show how Microsoft enables even further savings through innovative pricing and licensing, which lower both acquisition and ongoing ownership costs.
Provided by: Microsoft

Branch Modernization
For large organizations whose IT infrastructure includes supporting branch offices or sites, ensuring that the branch infrastructure is optimized can be a key factor in organizational success. This paper will help IT professionals understand how to control the costs associated with their branch infrastructure without compromising business agility, and it will provide insight into three best practices for optimizing branch IT infrastructure.
Provided by: Microsoft

Leaping Forward: SQL Server 2008 Compared to Oracle Database 11g
Microsoft SQL Server has steadily gained ground on other database systems and now surpasses the competition in terms of performance, scalability, security, developer productivity, business intelligence (BI), and compatibility with the 2007 Microsoft Office System. It achieves this at a considerably lower cost than does Oracle Database 11g. This paper highlights some of the mission-critical areas in which SQL Server 2008 excels: --Performance and Scalibility --Security --Business Intelligence --Developer Productivity --Microsoft Office System Integration --Total Cost of Ownership
Provided by: Microsoft

Microsoft Dynamics® Enabling Real-World SOA to connect your business vision with software
Download this whitepaper to learn more about the tools and technologies that can enable service orientation. The paper shows the value of Real-World SOA and includes success stories from our customers who have taken this approach to support their business vision.
Provided by: Microsoft