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Feedbox CEM Review

Our Verdict

Product Pricing

Contact vendor directly for pricing information.

Technology

Product is available as a SaaS solution that requires no additional hardware.

Customer Focus

Vendor works midsize, large and multi-national enterprises and across multiple industries.

Select Customers

WalmartOutback SteakhouseVolkswagonComexBridgestone

Deployment

SaaS

Best for

EnterpriseMid-Size BusinessMulti-National Enterprise

About Feedbox CEM

Feedbox CEM is analytics and surveying software that delivers real-time insights into both internal company status as well as external company impact in order to support data-driven decision making processes. The platform aggregates customer feed back in real-time, allows users to segment feedback through multiple criteria for analysis, and is designed to alert users with aggregates fall below a certain threshold.

The product is available in four versions:

Feedbox – the basic service
Feedbox Ad – target-specific advertising
Feedbox U – real-time employee feedback
Feedbox MK – market research and campaign support

About the Company

Feedbox was founded in 2010 and is headquartered in Israel.

Feedbox CEM Key Features

Uses a program wizard to create surveys en masse
Users can answer surveys via web portal and touchscreen terminal
Gathers all feedback and puts the aggregate through a BI modeling system
Can segment responses by a variety of criteria
Sends out alerts if the aggregate feedback falls below a certain happiness threshold
Can issue rewards to customers who send back surveys