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HUMAN RESOURCES
Portage Communications Review
Our Verdict
Product Pricing
Product is available for $2800 to $6800 depending on the size of the call center.
Technology
Platform is an on-premise solution.
Customer Focus
Vendor works with small to midsized call centers.
Select Customers
British AirwaysHewlett PackardGE Capital MortgageHarborview Medical CenterKaiser Permanente
Deployment
On-Premise
Best for
Mid-Size BusinessSmall Business
About Portage Communications
Portage Communications is human resource software that facilitates call center agent scheduling through multiple product options designed to support user-specific requirements. Product options and functionalities include:
- AgentTime – creates optimized agent schedules based on imported call volume forecasts and average call length per time period data
- Call Center Designer – assesses call center efficiency in order to provide actionable insights and improvement suggestions
- SimACD – call center staffing ‘what if’ simulation tool that determines agent requirements based on account caller abandonment, call blockage, re-dial behavior and ring delay data
About the Company
Portage Communications was founded in 1995.
Portage Communications Key Features
- Staffing modules based on agent availability, priority and preferences
- Shift assignments designed to include inbound or blended outbound phone duty, email or chat
- Agent break, lunch, meeting and training time management
- Supports blended and multi-channel call centers
- AgentTime designed to support implementation on multiple workstations after purchase
