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DestinationCRM Announces 2007 Leader Awards
Posted Oct 29 2007 by John Harrison
DestinationCRM recognizes Oracle and Salesforce.com. Read More
What Every Sales Person Could Learn From the Yankees & Joe Torre
Posted Oct 22 2007 by John Harrison
This is the time of year when salespeople begin to reflect on their performance. Was it a good year? Was it a great year? Some will say they earned the dollars they desired, so it ... Read More
Opportunity Management & Sales Forecasting Done Right
Posted Oct 17 2007 by John Harrison
Jim Ward, President of BrainSell, tells our readers how to best leverage a CRM Solution to properly manage sales opportunities and sales forecasts. Read More
RLE Technologies Saves Big with NetSuite
Posted Oct 12 2007 by John Harrison
RLE needed an integrated, Web-based solution for sales order processing, CRM and help desk functionality with an intuitive user interface. NetSuite SFA satisfied their challenges, and more! Read More
What Call Center Metrics are Important?
Posted Oct 12 2007 by John Harrison
Our CRM Advisor answers the question: “We recently implemented a call center management system as part of our CRM strategy. What key metrics should we be measuring?” Read More
Harris Interactive Issues 2nd Annual Customer Experience Impact Report
Posted Oct 12 2007 by John Harrison
According to the recent Harris Interactive Issues 2nd Annual Customer Experience Impact Report, 74% will register a formal complaint, or spread the word to others, after a bad experience. See the other key findings. Read More
Top Five Tips for Creating the Mobile Work Force
Posted Oct 11 2007 by John Harrison
IDC says 40% of workers now travel for business and they say this will rise to two-thirds by 2007. Gartner reports that there will be 41.1 million mobile professionals worldwide by year end 2007. Get ... Read More
Shift the Focus of Customer Relationships
Posted Oct 04 2007 by John Harrison
How do you get customers to scrimp elsewhere so they can splurge on your offering? Customer relationship expert, John Todor gives you tips on how to offer a relationship that gives customers a better ... Read More
Hosted eMail Marketing, is it Secure?
Posted Sep 27 2007 by John Harrison
Our CRM Advisor answers the question, "Is hosted email marketing secure?" The answer is that most third-party vendors are aware of concerns like these, and have addressed them quite successfully. Read More
The Four Disciplines of Sales and General Business Interactions
Posted Sep 27 2007 by John Harrison
We all know how important communication is in any relationship, be it personal, professional, or business. However it cannot be over stated how important in business that we use pro active communication. Read More