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The IT Department and Your CRM Project
Posted Sep 13 2007 by John Harrison
By inviting the IT department to participate in your CRM project you can avoid headaches and problems. Read More
Improve Your Field Service with CRM
Posted Aug 26 2007 by John Harrison
As field operations continue to play a greater role in customer satisfaction and loyalty, the need for a CRM solution to increase productivity and effectiveness is becoming increasingly important. With CRM, businesses can increase efficiency ... Read More
8th Annual CRM Excellence Award Winners
Posted Aug 26 2007 by John Harrison
Customer Interaction Solutions announces their 8th Annual CRM Excellence Award Winners. See the winners. Read More
Does Your Company Need Mobile CRM?
Posted Aug 26 2007 by John Harrison
Experts say that if more than 20% of your customer-facing staff frequently work from off-site locations, your company likely needs a mobile CRM system. Read More
Aplicor Helps Host.Net Achieve Operating Excellence
Posted Aug 26 2007 by John Harrison
A case study of how small companies like Host.net can use hosted CRM to build and support their business processes without resorting to expensive traditional systems. Read More
Using CRM to Manage Your IT Help Desk
Posted Aug 21 2007 by John Harrison
Q. "My company has an internal help desk that provides IT support to employees. Can a CRM system help make it more efficient?" A: What CRM can do for customer-facing help desks, it can also do ... Read More
How to Improve your Up-Sell and Cross-Sell Programs
Posted Aug 12 2007 by John Harrison
The “one-size fits all” approach to selling into existing customer accounts simply does not work. Effective up-selling and cross-selling require a true understanding of each individual client, including needs, preferences, and behaviors. Read More
Glass Dimensions Sparkles with NetSuite
Posted Aug 12 2007 by John Harrison
"While we still sell our products to local gift shops, we can now sell them directly to consumers, as well," says Dave Perkins, the director of IT. "The retail landscape has changed over the last ... Read More
Six Secrets for Effective Email Marketing
Posted Aug 12 2007 by John Harrison
Many companies today rely on email as their primary source of marketing outreach. It’s fast, inexpensive, and the results are almost instant. But, if you’re like most organizations, you may not be getting ... Read More
The ABCs of Interactive Voice Response (IVR)
Posted Jul 28 2007 by John Harrison
With an IVR system, customers have immediate, around-the-clock access to service – without the assistance of a live representative. Read More