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The Multiple Database Dilemma
Posted Apr 29 2007 by John Harrison
You ask the questions, and our resident CRM guru shares her wisdom. Q: "How do I prevent my sales reps from keeping separate prospect databases?" A: User adoption is crucial to sales force automation success. But, reps ... Read More
John I. Todor
Posted Apr 13 2007 by John Harrison
John I. Todor, Ph.D. is the managing partner of The Whetstone Edge, LLC, a customer-centric consulting firm that helps clients build customer equity by delivering compelling customer experiences. John's newest book, Addicted Customers: How to Get ... Read More