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– Sword Ciboodle Flow Review

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Customer Focus

Sword Ciboodle works with large enterprises across a variety of fields, including retail, healthcare, banking, utility, insurance, and telecommunications.

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Sword Ciboodle Ciboodle Flow

- Sword Ciboodle FlowSword Ciboodle Flow is a case and workflow management solution designed with best practices in mind. To expedite case resolution, Ciboodle Flow can tie a variety of media — including images, transcripts, and scanned documents — and assign expertise-relevant agents to specific customer quotes, orders, complaints, and inquiries. All case and workflow transactions occur on the Ciboodle Flow platform, which makes for optimal accessibility and visibility.

About Sword Ciboodle
Sword Ciboodle has been in the software industry since 1986. The company works with clients that come from 12 countries and five continents. Sword Ciboodle has won a number of industry awards, including the Paul Greenberg’s ZDNet CRM Watchlist 2012 award, the 2011 “Rising Star – Market Penetrator” CRM Magazine CRM Service Award, and the 2009 North American Product Differentiation Innovation Differentiation Award from Frost and Sullivan.

Ciboodle Flow Key Features

  • Attach a variety of media to specific cases
  • Agent assignment based on case relevance
  • Automated case management based on built-in business rules
  • Light integration into existing systems

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