Virtual Call Center White Papers and Demos
New World of Customer Expectations
White Paper provided by Five9
Companies need to provide customer service that surpasses the competition. They need to realign their culture and technology in order to drive the maximum value out of their investments (making employees more productive, and extending current capital expenditures to capture the highest value).
White Paper provided by Five9
Companies need to provide customer service that surpasses the competition. They need to realign their culture and technology in order to drive the maximum value out of their investments (making employees more productive, and extending current capital expenditures to capture the highest value).
Embracing Change Head-On: The Advantages of Cloud-Based Contact Center Software Solutions
White Paper provided by Five9
We’ll examine the advantages of cloud-based contact center solutions, as well as the strategy of migrating from premises- to cloud-based contact center software solutions—why it makes sense for some organizations, what to consider, and how a few real-world migration efforts have fared.
White Paper provided by Five9
We’ll examine the advantages of cloud-based contact center solutions, as well as the strategy of migrating from premises- to cloud-based contact center software solutions—why it makes sense for some organizations, what to consider, and how a few real-world migration efforts have fared.
Roadmap for Selecting a Contact Center Infrastructure Solution
White Paper provided by Five9
The time has come to acquire, replace or upgrade your contact center solution and supporting applications. It’s a buyer’s market, due to the maturation of cloud-based contact center infrastructure providers who have entered the market with competitive offerings. Take advantage of this opportunity by including both premise-based and cloud-based solutions in your contact center infrastructure selection process. While this may add some complexity to your financial and technical analysis, it greatly expands your options and improves your negotiating leverage.
White Paper provided by Five9
The time has come to acquire, replace or upgrade your contact center solution and supporting applications. It’s a buyer’s market, due to the maturation of cloud-based contact center infrastructure providers who have entered the market with competitive offerings. Take advantage of this opportunity by including both premise-based and cloud-based solutions in your contact center infrastructure selection process. While this may add some complexity to your financial and technical analysis, it greatly expands your options and improves your negotiating leverage.
Reinventing the Customer Service Experience to Capture Loyalty
White Paper provided by Five9
Proactive service that’s delivered through personalized interactions with agents can help differentiate companies, strengthen customer relationships, and drive compelling business benefits.
White Paper provided by Five9
Proactive service that’s delivered through personalized interactions with agents can help differentiate companies, strengthen customer relationships, and drive compelling business benefits.
Best-in-Class Call Centers Go to the Cloud
Provided by Business-Software.com
Markets today are saturated with competitors operating in the delivery of commodity products, and companies seeking to differentiate themselves are leveraging best in class call center capabilities. This approach does not come without considerable cost, however, and to offset the budget crunch, a number of providers are moving to the cloud.
Provided by Business-Software.com
Markets today are saturated with competitors operating in the delivery of commodity products, and companies seeking to differentiate themselves are leveraging best in class call center capabilities. This approach does not come without considerable cost, however, and to offset the budget crunch, a number of providers are moving to the cloud.
Executive Insight: Multi-Sourcing
White Paper provided by InContact
In response to this overwhelming demand to do more with less, one of the most common solutions to "cheaper" has been to cut labor costs through labor arbitrage or multi-sourcing.
White Paper provided by InContact
In response to this overwhelming demand to do more with less, one of the most common solutions to "cheaper" has been to cut labor costs through labor arbitrage or multi-sourcing.
Finally, a Simple Way to Deploy a Customer Contact Center
White Paper provided by 8x8
A recent article in the Harvard Business Review reported that increasing customer retention rates by 5% increased profits 25% to 95%. This article underscores an important business fact: the role of the contact center is beyond customer service, the contact center has revenue responsibilities.
White Paper provided by 8x8
A recent article in the Harvard Business Review reported that increasing customer retention rates by 5% increased profits 25% to 95%. This article underscores an important business fact: the role of the contact center is beyond customer service, the contact center has revenue responsibilities.
How 3 Contact Centers Were Empowered to Succeed
Provided by Business-Software.com
For years, companies have talked about the importance of the customer and what it means for the organization; but without actions to support the words, such campaigns mean very little.
Provided by Business-Software.com
For years, companies have talked about the importance of the customer and what it means for the organization; but without actions to support the words, such campaigns mean very little.
On-Demand Contact Center Solutions: The Six Myths
White Paper provided by 8x8
Today, on-demand contact centers offer clear advantages over on-premise solutions. But commonly held myths about the superiority of on-premise contact centers persist, making the process of accurately contrasting the two more difficult.
White Paper provided by 8x8
Today, on-demand contact centers offer clear advantages over on-premise solutions. But commonly held myths about the superiority of on-premise contact centers persist, making the process of accurately contrasting the two more difficult.
Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis
White Paper provided by InContact
This whitepaper presents the results of the TCO analysis for twelve (12) contact center configurations. Total cost of ownership is a valuable way to compare contact center acquisition/deployment alternatives. However, it should be viewed as one element in a comprehensive decision process.
White Paper provided by InContact
This whitepaper presents the results of the TCO analysis for twelve (12) contact center configurations. Total cost of ownership is a valuable way to compare contact center acquisition/deployment alternatives. However, it should be viewed as one element in a comprehensive decision process.
