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How the IT Service Desk Must Evolve to Meet New Business Demands
Posted March 9, 2015 by Oz M.
You’ve probably heard all about the impending "death of the IT service desk" over the years, even while tackling a formidable stack of service tickets. First, outsourcing was going to be the undoing of in-house… Read More
6 Ways Enterprise Service Management Can Unite an Organization
Posted February 10, 2015 by Oz M.
Every department in a company is an important component of the overall service provided to customers. Likewise, departments also provide inter-company services to each other. While software is often tailored toward departments that require it… Read More