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The IT Department and Your CRM Project
By John Harrison | Sep 13 2007
By inviting the IT department to participate in your CRM project you can avoid headaches and problems. Read More
Improve Your Field Service with CRM
By John Harrison | Aug 26 2007
As field operations continue to play a greater role in customer satisfaction and loyalty, the need for a CRM solution to increase productivity and effectiveness is becoming increasingly important. With CRM, businesses can increase efficiency… Read More
8th Annual CRM Excellence Award Winners
By John Harrison | Aug 26 2007
Customer Interaction Solutions announces their 8th Annual CRM Excellence Award Winners. See the winners. Read More
Does Your Company Need Mobile CRM?
By John Harrison | Aug 26 2007
Experts say that if more than 20% of your customer-facing staff frequently work from off-site locations, your company likely needs a mobile CRM system. Read More
Aplicor Helps Host.Net Achieve Operating Excellence
By John Harrison | Aug 26 2007
A case study of how small companies like Host.net can use hosted CRM to build and support their business processes without resorting to expensive traditional systems. Read More
Using CRM to Manage Your IT Help Desk
By John Harrison | Aug 21 2007
Q. "My company has an internal help desk that provides IT support to employees. Can a CRM system help make it more efficient?" A: What CRM can do for customer-facing help desks, it can also… Read More