Latest Posts

Mobile Usage & CRM Strategy

Posted Sep 29 2009 by Morgan Ericcson

This month, Gartner Research Group held a CRM Summit, and one of the hot topics was e-commerce and its effects on CRM practices. With the proliferation of social networks and smartphone usage, many companies are ... Read More

Tips for Security in The Cloud

Posted Sep 25 2009 by Morgan Ericcson

The expansion of cloud computing is unstoppable, and its growth within enterprise software is manifest destiny. Of course, when dealing with cloud storage there are always questions about security. After a recent Unisys survey revealed ... Read More

Salesforce.com Updating to Service Cloud 2

Posted Sep 23 2009 by Morgan Ericcson

Salesforce.com has had a pretty strong showing in 2009, due in part to the company’s introduction of Cloud Service (a SaaS application) at the beginning of this year. Early this month, Salesforce announced an upgrade ... Read More

Microsoft Dynamics CRM Integrates Twitter

Posted Jul 14 2009 by Ronny Cheng

Microsoft’s recent announcement of its “Social Networking Accelerator” could be a sign of things to come. With the explosion of many social networking sites such as Twitter and Facebook, it was only a matter of ... Read More

Sales Best Practices Your Sales Team Needs Now

Posted Jan 20 2009 by John Harrison

Do you know the Sales Best Practices that can help you close more deals and close them faster? These sales best practice white papers and webinars will help your sales team excel in these difficult ... Read More

VendorDemo's Most Popular ERP Webinars

Posted Nov 20 2008 by John Harrison

Did you know that at www.vendordemo.com, you can watch hundreds of business software webinars and demos for free? You'll also find documents at the site, including case studies, whitepapers, and brochures from industry leaders. At ... Read More

Business-Software.com Introduces Top 10 Call Center Software Vendors Report

Posted Nov 18 2008 by John Harrison

Today, the role of the contact center extends beyond simply answering questions and providing information. With increasing call volumes; expanding agent responsibilities; and rising demands to deliver rapid, high-quality service, businesses can find it hard ... Read More

Using Call Center Software to Manage Remote Agents

Posted Nov 18 2008 by John Harrison

Today’s call center software is designed to address specific issues plaguing virtual call centers and to improve the management of remote call center agents. With scripting, call monitoring and other tools, you can effectively manage ... Read More

Global Shop Solutions Introduces New ERP Customization Tool

Posted Nov 17 2008 by John Harrison

Global Shop Solutions, the nation’s largest privately-held ERP software system provider for the manufacturing industry, recently introduced its Global Application Builder (GAB), an affordable programming tool which allows users to customize Global Shop’s ERP system ... Read More

When the Customer Is Not Right