Browse Business Software Categories
SMBs' Necessities: Time Reporting Is A Must
Posted Dec 01 2009 by Morgan Ericcson
Earlier this month, CRM Buyer re-released an interesting story as part of a “Best of ECT News” series, and it touched upon an important aspect of business management that many SMBs are reluctant to implement: ... Read More
Epicor Commerce: Is eCommerce Going to Favor A SaaS Hybrid Model As Well?
Posted Nov 23 2009 by Morgan Ericcson
The eCommerce market has been growing this past year, and according to a study by Forrester Research, 18% of North American and 23% of European enterprises are planning major upgrades to their eCommerce platforms in ... Read More
Dreamforce 09: Force.com Is The New Black
Posted Nov 19 2009 by Morgan Ericcson
Yesterday at Dreamforce, it was all about Salesforce Chatter. Today, CEO Marc Benioff took some time to tell us about Force.com’s progress, and it’s pretty impressive. Benioff lamented the fact that companies like Oracle charge ... Read More
Dreamforce 09 Live Blog
Posted Nov 18 2009 by Morgan Ericcson
Salesforce.com's annual cloud computing event is underway, and we will be live-blogging the news as the day progresses (or you can "watch" it unfold here). Salesforce has enjoyed a good couple of months--they reported strong ... Read More
CRM for SMBs: Intuit Competes in The Contact Management Space
Posted Nov 18 2009 by Morgan Ericcson
Intuit is reinventing itself for the Web, and its latest product is an online version of the ever-popular contact manager. Due in large part to the economic downturn, many companies have released similar offerings this ... Read More
Big Blue Gets Smart about Analytics
Posted Nov 16 2009 by Morgan Ericcson
For a while now, IBM has been shifting their focus from hardware to software, and recently, CFO Mark Loughridge told us that they were investing lost in business analytics. Today, the company announced a very ... Read More
Mobile CRM: Always The Bridesmaid, Never The Bride
Posted Nov 13 2009 by Morgan Ericcson
Smartphones are proliferating at light speed, and applications for them—especially for the iPhone—are growing apace. The iPhone has long been the rival of the business-friendly BlackBerry, but since the advent of the iPhone, other smartphones ... Read More
Social CRM Provider Helpstream Goes Mainstream And Adds Marketing Automation
Posted Nov 12 2009 by Morgan Ericcson
In the spirit of CRM systems acting as unified platforms for sales, marketing, customer service and now social media, Helpstream announced last week that they are adding marketing automation integrability to their social CRM offering. ... Read More
Change Is Afoot in The Contact Center Sector
Posted Nov 11 2009 by Morgan Ericcson
Cutting contact center costs is an ongoing obstacle, with managers trying to streamline operations while retaining employees. The contact center market has slowed some with the recession (as most sectors under the CRM umbrella have), ... Read More
Cisco Expands Its Collaboration Offerings
Posted Nov 09 2009 by Morgan Ericcson
In a move to provide more “people-centric” than “document-centric” solutions, Cisco will broaden its business productivity offerings and compete with IBM, HP, Microsoft, and Google. Specifically, the company announced Cisco Show and Share, a collaboration ... Read More