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New Mobile Workforce Webinars: See Them Now
Posted Jul 31 2008 by John Harrison
According to a recent Forrester Research study, nearly half of all businesses in North America and Europe have already deployed – or are planning to deploy – mobile workforce applications. Watch the upcoming webinars detailed here and ... Read More
Epicor and IBM Join Forces To Offer Specialty Retailers a Comprehensive Retail Management Solution
Posted Jul 21 2008 by John Harrison
IRVINE, Calif., June 30, 2008 press release excerpt — Epicor Software Corporation (NASDAQ: EPIC) today announced a collaborative agreement with IBM to deliver a comprehensive, integrated retail system management product for specialty and department store ... Read More
PhaseWare Announces Upcoming Webinar, "7 Ways to Automate Customer Support"
Posted Jul 18 2008 by John Harrison
Learn how to increase responsiveness and meet every deadline without straining your staff or your budget. Join PhaseWare's Randall Nelson and Hoyt Mann for a short session on practical ways to automate your support operations.     At ... Read More
Best Practices for Leveraging Your Existing CRM System
Posted Jul 17 2008 by John Harrison
Many businesses outgrow their CRM system. But, before you consider purchasing a new one, make sure you've gotten as much value as possible out of your existing investment. Do you Really Need a New CRM ... Read More
Aged Leads - Old can be Gold
Posted Jul 17 2008 by John Harrison
Round Table Topic: Expert Advice on Leveraging Your CRM System to Survive This Economic Crunch Jason Kort, Director of Marketing, SoftVu Jason Kort addresses this month's round table topic: Expert Advice on Leveraging Your CRM System to ... Read More
Loyal Customers Can Get You Through Tough Times
Posted Jul 17 2008 by John Harrison
Round Table Topic: Expert Advice on Leveraging Your CRM System to Survive This Economic Crunch Hoyt Mann, President of Phaseware, responds to our round table topic "Expert Advice on Leveraging Your CRM System to Survive this ... Read More
Commit to Your Customers and Survive, Even Thrive
Posted Jul 17 2008 by John Harrison
Round Table Topic: Expert Advice on Leveraging Your CRM System to Survive This Economic Crunch Contributed by: Tom Millay, General Manager, Consona CRM The customer retention component of your CRM system will keep companies competitive during this ... Read More
Leverage Your CRM System to Maximize Your Client Base
Posted Jul 17 2008 by John Harrison
Round Table Topic: Expert Advice on Leveraging Your CRM System to Survive This Economic Crunch Ronald Lang, the CEO of Majestic Consulting Group offers our readers simple recommendations for leveraging your CRM system to maximize your client ... Read More
Infor Introduces Warehouse Management Software
Posted Jul 08 2008 by John Harrison
from Inc.com, June 12, 2008 Infor has introduced its new SCM Warehouse Management BUsiness Edition, a cost-effective supply chain software solution designed for small and midsize businesses, especially in the third-party logistics, manufacturing, distribution, and retail ... Read More
What is a Virtual Call Center?
Posted Jul 08 2008 by John Harrison
A virtual call center (VCC) is a customer contact center in which agents work remotely and are connected through an online software system that centralizes the center’s operations. Key technologies that support and define the ... Read More