CRM Best Practices Adoption
Organizations continue to spend heavily on customer relationship management (CRM) - $11 billion annually by 2010 - to grow the top line, improve the customer experience, and boost the productivity of customer-facing workers. To better understand how enterprises can get the most value from this investment, we surveyed 260 business and technology decision-makers and influencers to discover their strengths and weaknesses in adopting 11 sets of CRM capabilities consisting of 150 best practices.
Provided by: Netsuite

True 360° Visibility: The Silver Bullet for SFA
For years, the mantra for SFA and CRM Systems has been to achieve a 360° view of the customer. The sad truth, however, is that traditional standalone Sales Force Automation solutions are not able to deliver this complete view for the sales force and leave major "blind spots" on key customer activity with the company.
Provided by: Netsuite

Global CRM: Managing the Multi-National Sales Force
Customer Relationship Management (CRM) just isn?t what it used to be. Conceived as automated tools to help sales personnel maintain records of contacts, sales-related activities, and individual and team's progress toward goals and quotas, today's scope has become much more far reaching. Sophisticated marketing campaign management and total customer life cycle management have become entwined in the original sales force automation (SFA) roots.
Provided by: Netsuite

The Sales Benchmarking Primer
Right now and for the foreseeable future, corporations are and will continue to be deeply concerned about the overall economy and their profits. Throw on top of that possible changes to corporate tax liability and the picture gets murkier. With this uncertain environment, business leaders require greater accountability and transparency of their marketing and sales teams.
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A Buyer's Guide to Customer Relationship Management Solutions
When evaluating a CRM solution, a business must ensure they will be able to accelerate new sales, while also optimizing customer satisfaction, gaining a consistent view of the customer across your organization, and improving cross-selling and up-selling revenue. This Buyers' Guide in to Customer Relationship Management (CRM) solutions provides an overview of the trends, value and evaluation criteria one should consider when making a CRM purchase decision, covering the 10 fundamental functional areas you must consider throughout this critical business decision.
Provided by: Netsuite

The Business Benefits of Software-as-a-Service: Making the Most of the On-Demand Advantage
Software-as-a-Service (SaaS) is a growing phenomenon in worldwide business today. From the original ideas of outsourcing the data center and having third parties manage the software (the ASP movement of the turn of the century) to true SaaS today, the tsunami of outsourced IT and new methods of accessing business software solutions has created a multi-billion dollar market.
Provided by: Netsuite

How to Outsell the Competition: The Benchmarking Edge for Successful Sales Execution
Sales benchmarking represents a source of sustained competitive advantage for corporations today. The second largest cost item on a company's financial statement is SG&A expense which typically represents 30%-40% of revenue. This guide will help you in sales benchmark and improve your sales performance.
Provided by: Netsuite

CRM Success for Fast Growing Companies: What Every Small and Mid-Sized Company Needs to Know
This informative whitepaper discusses the technical challenges and lack of visibility that affect the creation of a successful customer experience through a seamless value chain, and how to tackle these issues. Learn how a successful value chain can be created by seamlessly integrating your business partners and implementing a customer focus.
Provided by: Netsuite

Maximizing Performance and Profitability in Billable Services Organizations
This NetSuite White Paper explores the business processes underpinning companies that derive their revenue from the provision of services - whether they are standalone service-providing businesses or parts of a larger organization. Key business processes discussed include accelerating sales, tracking projects, improving lead-to-cash and managing professional services accounting.
Provided by: Netsuite

Yankee Group: Tying Order Management Is Critical to CRM
With Advanced Sales Forecasting software from NetSuite, you now have the ability to run accurate, up-to-the-second sales forecasts to address your most pressing business questions. As a result, you can manage your data, and your business with greater accuracy, speed, and confidence.
Provided by: Netsuite

The Benefits of a Business Management Software Suite for Small and Mid-Sized Businesses
Overcoming the barriers of stand-alone business applications is a major challenge to growth for companies worldwide. Learn how an expanding organization can better gain control of its business operations and increase productivity through integrating its core business management processes.
Provided by: Netsuite

Sales Forecasting for Your Business Advantage
With Advanced Sales Forecasting software from NetSuite, you now have the ability to run accurate, up-to-the-second sales forecasts to address your most pressing business questions. As a result, you can manage your data, and your business with greater accuracy, speed, and confidence.
Provided by: Netsuite

On-Demand ERP in the Enterprise A practical CIO guide to implementation
Many enterprises have already adopted Software as a Service (SaaS) for non-critical applications-more than three-quarters of U.S. organizations by the end of 2009, according to IDC. Now some are beginning to examine the case for introducing SaaS for core business applications, such as accounting and enterprise resource planning (ERP) systems. Research by Saugatuck Technology with members of the Financial Executives International (FEI) found that SaaS adoption for core financial accounting will rise from 15% of all enterprises in 2008 to 22% in 2010 and 27%-more than one in four-shortly thereafter.
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On-Demand Mid-Market CRM: Front-to-Back Office Integration a Clear Differentiator
This AberdeenGroup Executive White Paper focuses on the business value of front-to-back office integration for small and mid-market companies as well as the role of Software-as-a-Service in enhancing that value. AberdeenGroup field research conducted for this paper concludes that small and mid-market companies will soon find they have outgrown their sales-focused CRM applications and will require more robust solutions to fully integrate pre-sales information with customer data contained in their transactional systems.
Provided by: Netsuite

Managing the Multi-Company Corporation
Managing the books in any company is increasingly challenging in the face of GAAP, Sarbanes-Oxley, and the International Financial Reporting Standards (IFRS). The complexity increases for entrepreneurs who start and manage multiple companies, and for growing businesses that include subsidiaries in other countries. But the challenge in managing several separate entities isn't just in closing the books - it is also in the everyday issues of managing a diverse sales force, with forecasts, quotes, sales, and commission payouts, etc., perhaps in different currencies, with the need to see in an instant the total health of the enterprise through real-time data and key performance indicators.
Provided by: Netsuite

TCO of On-Demand Applications Is Significantly Better for SMBs and Mid-Market Enterprises
See why the Yankee Group says that the TCO for on-demand solutions is much better than that of traditional on-premises solutions - even when evaluated over a 3 to 5 year period. On-premises solutions require significant investments in IT infrastructure and application deployment, support and update resources.
Provided by: Netsuite

The Transformational CFO: Integrative SaaS and the Power to Change
The leaders of Finance are more and more becoming leaders of their companies. By no means are CFOs, controllers, or VPs of Finance taking over corporate leadership en masse. But they are increasingly being charged with being a part of that leadership, strategically and tactically. Internally, Finance as a department or group is responsible for the most critical aspects of any firm. Externally, Finance is the face of the firm to regulators, lenders, partners and, in many cases, the public at large. In severe economic situations, Finance has the responsibility for establishing, managing, or restoring public trust in a firm.
Provided by: Netsuite