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Read the latest CRM software articles, news and reviews.
IBM Chooses Cloud Upstart over Oracle
By Darlene Lin | May 03 2012
IBM, a leader in its own right as a software and hardware provider, recently announced that it would be dropping Siebel in favor of SugarCRM as its CRM system. Read More
Social CRM Goes Mainstream
By Darlene Lin | Apr 19 2012
Nearly everyone wants to take part in the social revolution that's transforming business, therefore many vendors are now producing social CRM solutions. As a result, social CRM has moved to the mainstream of the enterprise ... Read More
Is Full-Box CRM the Next Big Thing?
By Amanda Andonian | Apr 11 2012
We all know that CRM is a massive, multi-billion dollar business; and full-box CRM is quite possibly the next innovation that could conceivably change the very foundation of CRM software implementations. Read More
How CRM Benefits Your Sales Force
By John Harrison | Mar 10 2012
Although your sales force may not immediately embrace your company's new CRM system, research reveals that CRM software has a positive affect on your sales force's performance. Here's 5 ways CRM can benefit your sales ... Read More
The Future of CRM Cloud Computing
By Ronny Cheng | Mar 08 2012
Cloud computing's increase in popularity has led some to think about its future in the customer relationship management (CRM) field. With a growing demand for cloud CRM software and more vendors jumping to satisfy this ... Read More
CRM for Macs
By John Harrison | Mar 03 2012
Although companies who utilize the Microsoft Windows operating system have countless solutions to choose from when it comes to customer relationship management (CRM), solution providers who offer CRM for Mac-based systems are quite hard to ... Read More
How Your CRM System Can Cause You to Have a Heart Attack
By George Middleton | Feb 20 2012
A design that complements the business processes, accurate data, and user participation are the factors that go into the deployment and use of a CRM system. Read More
Is a 1000 Percent ROI from CRM possible?
By Morgan Ericcson | Feb 20 2012
Here we try and figure out whether it is indeed possible to achieve 1000% ROI. The factors that add to the cost of a CRM deployment include software license fees, maintenance fees, hardware, consultant fees, ... Read More
Use Your CRM to Make Your Customers Work for You
By John Harrison | Feb 20 2012
Your CRM system often does a better job at making things easy for your employees. For example, better lead management, opportunity management, and sales force management; however these aren’t things that customers care about. They ... Read More
Stick To The Basics When You Compare CRM Software
By Ronny Cheng | Feb 20 2012
What do you really need when it's time to compare CRM software? What you definitely don't need is a long list of vendors and applications that can complicate the process and cost you valuable time ... Read More