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Social CRM Provider Helpstream Goes Mainstream And Adds Marketing Automation
By Morgan Ericcson | Nov 12 2009
In the spirit of CRM systems acting as unified platforms for sales, marketing, customer service and now social media, Helpstream announced last week that they are adding marketing automation integrability to their social CRM offering. ... Read More
Microsoft Cuts Prices on Microsoft Dynamics CRM, Aggressively Courts Salesforce.com's And Oracle's CRM Customers
By Morgan Ericcson | Nov 03 2009
Microsoft has been aggressively courting CRM users this week. First, they announced price cuts to their online productivity suite, and yesterday they lowered prices on their Dynamics CRM Online product. In addition to slashing prices, ... Read More
Oracle Announcements Forecast Coming Changes in CRM Development
By Morgan Ericcson | Oct 16 2009
Keynote speeches at Oracle OpenWorld (which wrapped up yesterday), didn’t necessarily announce radically new concepts, but that certain strategies were promoted at this well-attended event speaks to the certainty of future changes in Oracle’s CRM ... Read More
Oracle and Siebel Get Analytical Social CRM
By Morgan Ericcson | Oct 14 2009
Last week, InsideView announced enhancements to its integration of SalesView with both Oracle CRM and Siebel CRM applications. InsideView is a proponent of social media and self-proclaimed leaders of the “Sales 2.0” push, and these ... Read More
5 Reasons CRM Gives SMBs A Competitive Edge
By John Harrison | Oct 09 2008
CRM increases efficiency and reduces overhead costs, while helping SMBs build stronger and profitable relationships with existing and prospective clients. Read More