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Read the latest Social Support software articles, news and reviews.
9 Reasons Why Your Business Must Have a Live Chat on Your Site
By Bhavesh K. | Nov 08 2017
A Website is the online identity of your business. It ought to be interactive to hold a customer’s attention and live chat helps reckon a human touch to your digital website. This interface acts like ... Read More
The Pros and Cons of 4 Top CRM Services
By Robert M. | Sep 18 2017
Customer service is one of the most influential brand differentiators. It has the power to retain purchasers or to chase them away. This is the reason why companies invest in customer relationship management (CRM) and ... Read More
7 Best Practices for Delivering Superior Customer Support via Live Chat
By Tricia Morris | Oct 31 2012
Live chat’s bubble is on the rise. LogMeIn and the e-tailing group have released the Fourth Annual BoldChat Live Chat Effectiveness report which shows one in five shoppers prefer online chat over any other communication ... Read More
The Case for Social Customer Support
By James Sullivan | Aug 24 2012
In the past few years numerous businesses have experimented with using social media as an avenue for delivering customer support. Today, leading companies like Comcast and Home Depot operate successful social support campaigns. Their efforts ... Read More