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The Social Phenomenon: New Trends for Businesses, Customers and Software
Posted Feb 21 2013 by Kimberley Chan
The “new Internet,” properly termed the “social web” has started a trend that is revolutionizing the way businesses function. The emergence of various social channels available on the web allow businesses easily take on a ... Read More
Behind the Software Q&A with Formstack CEO Chris Byers
Posted Feb 20 2013 by Ashley Dotterweich
CEO Chris Byers joined us for a Q&A with Formstack, where we talked about the advantages of using Formstack and how the company plans to grow in the near future. Read More
Deliver Amazing Customer Service – This Year and Beyond
Posted Feb 20 2013 by Shep Hyken
Customer service software and help desk software are useless if your company doesn’t have a solid, effective customer service strategy in place. Use these tips to deliver killer customer support and put your company customer ... Read More
Are We Asking the Right Questions?
Posted Feb 19 2013 by Dr. Emily R. Coleman
Social media networks and communities of like interest are both broader (geography no longer matters at all) and more fluid than they have ever been. We need to ask some more basic questions, I think, ... Read More
The Underutilized and Under-Appreciated Part of CRM: Microsoft Outlook?
Posted Feb 19 2013 by Anindya Chatterjee
Why talk about such an old hat piece of software like Outlook? This exclusive from Anindya Chatterjee goes into how teaming up Outlook with your CRM can benefit your sales force automation processes. Read More
Behind the Software Q&A with Apptegic CEO Karl Wirth
Posted Feb 18 2013 by Mark Aspillera
During our Q&A with Apptegic, we spoke with CEO Karl Wirth about how he and co-founder and CTO Greg Hinkle are converting raw data into actionable intelligence. Read More
Common Facility Management Issues and How CAFM Remedies Them
Posted Feb 18 2013 by Ashley Dotterweich
From managing employees and vendors, maintaining assets and keeping track of inventory, facility management can be a tricky business. The three most common issues that give facilities managers headaches are lack of accountability, managing cost ... Read More
Emerging Trends in Cloud Security: How To Protect Your Data in the Cloud
Posted Feb 15 2013 by Manash Chaudhuri
Moving your enterprise data to the cloud is a business decision now, and many companies are worried about cloud security. Here are the key trends to expect in the cloud security market. Read More
Improve Your Help Desk after a Conference
Posted Feb 15 2013 by SunView Software
Conferences are great. It’s a great time to be part of a business that is ready to embrace change and make a difference. Unfortunately, what tends to happen more often than not is the “high” ... Read More
The Growing Trend Towards Lean, Mean CMS Machines
Posted Feb 14 2013 by Ashley Dotterweich
With CMS giants like WordPress, Drupal and Joomla offering more, more, more features, sometimes we wonder if less isn’t more. The Lean start-up trend has become a mainstay in the tech industry in the past ... Read More