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ProProfs Chat Review

Product Snapshot

Product Pricing

Product is available as a free plan and in multiple packages:

Professional – $29 per month
Team – $19.99 per month
Business – $129 per month

Technology

Platform is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with companies of all sizes and across multiple industries.

Select Customers

Contact vendor directly for case studies.

About ProProfs Chat

ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. The platform enables support teams to resolve issues faster, provide quick answers to queries about products and services, and assure customers that they are around anytime they need support.

The software helps support teams reduce tickets, improve customer response time and satisfaction, and works to ultimately increase sales and ROI. Additionally, the platform enables users to personalize customer shopping experiences by displaying relevant offers, providing help wherever needed, and allows support executives to send proactive chat invitations to website visitors and to guide them through the sales process.

About the Company

ProProfs was founded in 2006 and is headquartered in Los Angeles, California.

ProProfs Chat Key Features

Lead capture tools
Real-time support
Operator-to-operator chat
Easily embed chat
Chat via web interface
Supports chat across multiple devices and runs on any OS
Record and monitor offline messages
Track and judge operator performance
Set up department-based chat
Hassle-free integration with other tools including CRM, CMS, ecommerce, and email marketing systems
Customizable chat window
Real-time visitor monitoring
Measure customer happiness levels
Post-chat feedback surveys
Integrates with Google Analytics and Adwords
Curtails call support expenses
Handle multiple chats and co-browse
Offer support and help on-the-go
Reach out to a global audience