Software Types
Articles & Guides
HOT TOPICS
68 products match your search
Matching Products
Vendor
Software Type
Product Summary
FrontRange
Help Desk
HEAT Service and Support cuts costs by automating routine tasks, increasing first call resolution, and consolidating and integrating service and support operations.
Salesforce.com
Call Center, Cloud CRM, Help Desk
Salesforce.com’s Service Cloud helps businesses deliver more responsive and faster service across every channel, from the contact center to social networks.
TechExcel
Help Desk
TechExcel KnowledgeWise is a centralized, wiki-based knowledge management solution designed to facilitate team collaboration, improve efficiency, and mitigate data risk...
TechExcel
Help Desk
A web-based form management solution, TechExcel Formwise allows you to create fully customized online forms that can be integrated into your workflow processes. By bringing together...
TrackerRMS
Help Desk
TrackerRMS Ticket Management is built with a suite of applications to help businesses better manage ongoing customer support and interaction. TrackerRMS Ticket Management contains...
Constellation HomeBuilder Systems
Cloud CRM, Cloud Hosting, Distribution, Document Management, Enterprise CRM, Help Desk, Lead Management, Supply Chain Management, Time and Billing
BuildTopia’s product set is a fully integrated construction management system, which brings together all the tasks, processes and work flow of a successful homebuilding operation and incorporates standard and customizable reports without the need for multiple software packages.
EasyAccess Business Solutions
Call Center, Contact Management, Defect Tracking, Help Desk, IT Asset Management, IT Help Desk, IVR, PC Lifecycle Management, Time and Billing, Virtual Call Center
.Biz is an ASP.NET web-based suite of applications based on the ITIL / ITSM industry best practices.
OneDesk
ALM, Cloud Hosting, Defect Tracking, Discrete Manufacturing, Help Desk, IT Help Desk, QA Testing
OneDesk is social software that connects employees, partners and customers to a unified product development process.
Vivantio
Call Center, Help Desk, IT Asset Management, IT Help Desk, IT Infrastructure Monitoring, IVR, PC Lifecycle Management, Virtual Call Center
Vivantio Service Desk is a comprehensive solution that can scale up or down, supporting the needs of global enterprises that have over 100 support agents, as well as companies with single technicians.
Zendesk
Help Desk
Zendesk customer service software enables businesses large and small around the world to deliver rapid, quality response to customer support queries with easy-to-use browser-based technologies.
UpToMarket
Customer Service, Help Desk, IT Asset Management, IT Help Desk, IT Management, PC Lifecycle Management
UpToMarket is a customizable Web-based marketing and sales tool with fast and intuitive drag and drop interfaces.
BPMonline
Help Desk
BPMonline Service Desk enhances your company’s customer service and streamlines Service Desk operations with customized and automated processes.
PhaseWare
Help Desk
PhaseWare Tracker provides your company with all the tools for customer management, complaint management, time tracking, and SLA compliance.
Troppus Software
Call Center, Help Desk, Virtual Call Center
Troppus Digital LifeSupport helps your business reduce the costs associated with customer care and technical support through intelligent self-help, real-time sharing, multi-faceted messaging and a consolidated dashboard.
Avensoft
Help Desk, IT Help Desk, SaaS
Avensoft nService streamlines the help desk process by providing a unified platform for communication between parties and routing of service requests. nService can be used both by Customer Service and IT departments.
Freshdesk
Help Desk
Through customized tickets and helpdesk overview, Freshdesk Customer Support Software helps organizations manage their customer support tickets in an efficient manner.
ManageEngine
Help Desk, IT Asset Management, IT Help Desk, IT Infrastructure Monitoring
ManageEngine ServiceDesk Plus is an ITIL ready Web-based Help Desk and Asset Management solution. It integrates help desk requests and assets to allow businesses to manage their IT more effectively.
Tenmiles Corporation
Help Desk
Helpdesk Pilot is a Help Desk solution that runs as a packaged Virtual Machine that includes all necessary components. It can be run on any server over a virtualization platform.
Help Desk Technology
Help Desk
HelpStar Enterprise improves user interaction with the client’s help desk. The program uses a ribbon interface and integrates several features that automate many help and service desk functions and allow for the quick modification of templates.
EnterpriseWizard
Help Desk
EnterpriseWizard Help Desk provides Change Management, Asset Management, Time Management and Customer Survey functionality—a fully featured ITSM suite. Reduced response times through automatic call assignments and bottleneck alerts work to improve customer satisfaction.
Yellowfish
Help Desk
Revelation Help Desk provides a help desk solution capable of running entirely as a browser-based software application. The program features full integration with Microsoft Outlook, tying help desk processes into the internal email system and allowing for functionality like anonymous email processes, automatic escalation and ticket assignment, and ticket updates via email.
Comm100
Help Desk
Comm100 Help Desk provides a highly customizable interface that ensures you can personalize your help desk solution to your company's needs.
ManageEngine
Help Desk
ManageEngine SupportCenter Plus allows companies to efficiently manage customer tickets, accounts and contact information.
ClickDesk
Customer Service, Help Desk, IT Help Desk, IT Management, Virtual Call Center
ClickDesk is a web-based multi-channel online engagement application offering features such as Live Chat, Browser Phone, Social Media Toolbar and recently launched Help Desk.
LogicNow
Help Desk
LogicNow helps organizations improve their customer experience with a supported online presence, providing an interactive front-end help desk module that allows customers to browse help topics and submit support requests.
Hesk.com
Help Desk
HESK.com helps IT departments improve customer support, reduce IT workloads and create visibility into past and current support tickets. HESK.com can be deployed for free on your own server or on a remote HESK.com server.
Zoho
Help Desk
Zoho Support is a help desk solution that allows companies to access data from anywhere as well as provide the latest up-to-date information to their customers. Offering a low price and flexible plans, Zoho Support fits the needs and budget of any organization.
VanillaDesk
Help Desk, SaaS
VanillaDesk is a Software-as-a-Service help desk solution for enterprises to interact with their customers by offering internal IT departments and external IT providers a user-friendly interface and efficient reporting capabilities, supporting core Information Technology Infrastructure Library (ITIL) V3 processes.
C2
Help Desk, SaaS
C2 Enterprise Help Desk is a service desk solution that simplifies the way IT departments centralize an organization's service requests, offering complex processing automation, email gathering and analysis - fully ITIL-compliant.
Magnoware
Help Desk
Magnoware DataTrack an IT Help Desk solution that automates your delivery of support and services through workflow and centralized tracking functionality.
Kayako
Help Desk, SaaS
Kayako Fusion's multi-channel help desk solution enables companies to interact more effectively with their customers through email, tickets, live chat, remote desktop support, VoIP, and self-help.
Help Scout
Help Desk
The first invisible help desk, Help Scout allows users a unified interface that lets them communicate with customers through a single portal, but the customer only receives a reply through the original medium they contacted the user with.
Safe Harbor
Help Desk
Safeharbor SmartSupport is a community forum management platform with powerful search, reporting, ticketing and workflows functionality. By actively searching, accessing, interacting with and updating information, the software provides users with a comprehensive overview of all customer communications.
bigWebApps
Help Desk, SaaS
bigWebApps HelpDesk enables help desk teams to provide personalized support services. The software groups your organization's tasks, voicemails, and emails into one easily-accessible service provider, prioritizing and tracking ticket requests.
h2desk
Help Desk
h2desk Help Desk manages support tickets using a variety of features including email conversion, customer issue tracking, a simplified search engine, and a self-service support client portal.
Novo Solutions
Help Desk, SaaS
Novo Solutions is a help desk solution that promotes ITIL practices throughout the organization. It is equipped with a web-based customer support portal, as well as advanced tracking and ticketing functionality to ensure optimal visibility and communication as well as a fully streamlined support process.
Desk.com
Help Desk, SaaS
Desk.com Help Desk is a customer service solution that centralizes social media accounts and ensures optimized email and chat response times from anywhere in the world.
Cynergy
Help Desk
Cynergy is a web-based customer support software system that improves customer and employee communication. A fully customizable user dashboard shows all ticketing activity based on permissions.
FocalScope
Help Desk, SaaS
FocalScope Help Desk is an email management and live chat solution designed to better handle customer requests. FocalScope provides email ticketing including threading, personalized notes, follow-up notifications and personal/group management.
OTRS Solutions
Help Desk, SaaS
OTRS Help Desk centralizes and streamlines the help desk process, providing customers and employees with way to effectively communicate with each other to resolve issues and requests. OTRS Help Desk provides self-service functionality as well as custom branding to create a personalized user experience.
EnterpriseWizard
Help Desk
EnterpriseWizard HelpDesk goes beyond standard ticketing and self-service features to include business workflows and a knowledge base with extensive reporting functionality.
Polar
Help Desk
Polar Help Desk 5 is a web-based service desk software that helps companies establish, automate and manage their ITIL database systems, allowing employees and customers to interact effectively while providing optimized support within their customer care centers.
[24]7
Call Center, Customer Service, Help Desk, Virtual Call Center
24/7 Inc Px Assist provides an intelligent interaction platform for voice assistance and live chat through smart routing and predictive analysis.
LiveOps
Call Center, Customer Service, Help Desk
LiveOps Chat & Email is an application built on the LiveOps platform that allows your contact center agents to converse with web visitors in real time using web chat and email tools. The software can be embedded onto your website and accessed by prospects with one click.
Jitbit
Customer Service, Help Desk
Jitbit Help Desk is software for enabling customer support and managing your help desk system. It allows your company to track support tickets, deal with customer issues, monitor customer feedback, and handle all communications with its two-way seamless integration into your email system.
Jitbit
Customer Service, Help Desk
Jitbit Hosted CRM is a cloud CRM for managing your organization's interactions with customers and prospects, enabling you to track contacts and implement your sales, marketing and customer service processes. Track and report on everything from contacts and company names to upcoming tasks.
Better Plan Ltd.
Call Center, Customer Service, Help Desk, Human Resources, Workforce Management
WFMwizard is a workforce management application for small/medium call centers that offers the complete workforce management planning cycle.
Pegasystems
Help Desk
Pega Case Management helps your company resolve customer problems with efficiency and consistency. To do this, Pega Case Management provides customer service agents with complete information displays, recommends agents to cases based on expertise, and adapts to case complications on the fly.
Sword Ciboodle
Help Desk
Sword Ciboodle Flow is a case and workflow management solution designed with best practices in mind. To expedite case resolution, Ciboodle Flow can tie a variety of media — including images, transcripts, and scanned documents — and assign expertise-relevant agents to specific customer quotes, orders, complaints, and inquiries.
Sword Ciboodle
Customer Service, Help Desk
Ciboodle Live is high-quality web self-service customer support solution that reduces the need for face-to-face customer service interaction. Ciboodle Live is comprehensive enough to handle common customer service requests so that your agents can focus on handling more complex inquiries. In the event that the self-service portal cannot help customers, the click of a single button can bring your customers to live help. Ciboodle Live is highly customizable, allowing you to personalize customer interactions to how you see fit.
Amdocs
Help Desk
Amdocs Support is a case management solution that improves customer service, increases revenue, and optimizes workflows. To handle customer cases, this product uses a ticketing system that speeds up response times and guarantees that no inquiry falls through the cracks.
Astute Solutions
Help Desk
Astute Solutions RealDialog is a self-service knowledge management system for you, your customers, and your workers that quickly and automatically provides answers, eliminating the need to manually search through scores of pages, documents, and data.
Conrep
Help Desk
From submission to resolution, Conrep Help Desk Management handles help tickets submitted by employees using automated workflows or your own.
Servora
Help Desk
Servora Customer Support provides you with tools to answer customer inquiries quickly and help the customer in any way possible.
BScaler
Accounting, Business Intelligence, Business Performance Management, CRM, Customer Service, Distribution, ERP, Help Desk, Inventory Management, Sales, Sales Force Automation, Supply Chain Management, Transportation and Logistics
BScaler Enterprise Resource Manager is web-based ERP made for B2B companies. The software provides numerous back-office and front-office functions, such as CRM, SFA, purchasing, inventory, transportation, and accounting. Because this program is B2B ERP, BScaler also contains a customer service desk module. All of the data processed through the product’s various modules is kept in a centralized database that is accessible from any web-based browser.
Casengo
Customer Service, Help Desk
Casengo Social Support is a customer support app that enables you to respond to customer inquiries quickly. The software detects customer problems across a variety of channels, such as e-mail, chat, and social media, so that you can receive more comprehensive insight into issues with your brand or product. When talking with the customer, you can interchangeably switch between chat and e-mail, and the software makes it easy to collaborate with your teammates.
Accounting, Customer Service, eCommerce, ERP, Financial Management, Help Desk, Inventory Management, Supply Chain Management, Warehouse Management
CAPP Associates CAPPAUTO is an ERP system for automotive companies. The core product comes packaged with modules for customer service, inventory, sales, finance, and purchasing. The software facilitates collaboration in your workforce, displays all data in real-time, and makes it easy to pull up information for your business. For an additional cost, you can purchase the CAPPnet module, which adds e-commerce functionality to your purchase.
CAPP Associates
Accounting, Customer Service, ERP, Financial Management, Help Desk, Inventory Management, Supply Chain Management, Warehouse Management
CAPP Associates D3 is an ERP system for electrical, plumbing, and electronics companies. The software integrates with your business processes to help automate them. The core product comes packaged with modules for customer service, inventory, sales, finance, and purchasing. For an additional cost, you can purchase the CAPPnet module, which adds e-commerce functionality to your purchase.
Intellitek Systems
Accounting, Call Center, Content Management, CRM, Customer Service, Document Management, ERP, Financial Management, Help Desk, Social CRM, Time and Billing
Intellitek Systems ERP is a customizable planning system for small and medium-sized companies. The product features six suites: CMS, marketing, service, finance, sales, and SocialBiz.
KeyedIn Solutions
Accounting, Cloud CRM, Collaboration, CRM, Customer Service, ERP, Financial Management, Help Desk, Manufacturing, Supply Chain Management
Skyware
Cloud CRM, Help Desk, Marketing Automation, Sales Force Automation
Skyware CRM+ is a comprehensive Cloud-based system that manages entire customer lifecycles and goes beyond typical CRM software. For instance, this program integrates with back office processes and sports SFA and marketing automation functionality.
Seradex
Accounting, Cloud CRM, CRM, Customer Service, ERP, Help Desk, Human Resources, Inventory Management, Job Shop Manufacturing, Manufacturing, Payroll, Supply Chain Management, Time and Billing
Seradex ERP is an ERP system that can be preconfigured to meet your industry-specific needs.
SchoolDude
Customer Service, Help Desk
SchoolDude IT Direct is IT help desk ticketing software designed for educational institutions.
Aptean
CRM, Customer Service, Help Desk, IT Help Desk, IT Management, Remote Support
Aptean SupportSoft eService helps companies in the IT helpdesk, telecommunications, and high tech support industries solve support cases quickly and effectively.
WORKetc
Accounting, Cloud CRM, Content Management, CRM, Customer Service, Document Management, Email Marketing, Help Desk, Marketing, Small Business CRM
WORKetc is a comprehensive SMB software suite that boasts functionality for CRM, billing, project management, and more.
Constellation HomeBuilder Systems
Business Intelligence, Cloud Hosting, Enterprise CRM, ERP, Help Desk, IT Help Desk, Marketing, Sales, Workforce Management
As a production builder, you have specific needs that cannot be met by generic accounting or resource planning software. You need a software solution built for homebuilders: a system that alerts on-site staff to issues before they arise, that alleviates unnecessary and repetitive clerical tasks, and that provides real-time information, directly from front-line builders and trades, when and wherever you need it.
PRIAM
Customer Service, Help Desk
PRIAM CRMagic is a call center management system that can streamline your agents’ operations.
System Dynamics Corporation
Accounting, CRM, Customer Service, Distribution, Enterprise CRM, ERP, Financial Management, Help Desk, Human Resources, Inventory Management, Manufacturing, Payroll, Supply Chain Management, Talent Management, Transportation and Logistics, Warehouse Management, Workforce Management
System Dynamics Corporation DYNAMIC 3i ERP is an ERP solution that is offered in four versions, depending on the size and needs of your company.
Page
1
of 7
Please select at least one vendor.