CRM

SugarCRM Review

Product Snapshot

Product Pricing

Sugar Professional – $40 per user per month
Sugar Enterprise – $65 per user per month
Sugar Ultimate – $150 per user per month

Technology

Product is available in multiple deployment models: Sugar On Demand is hosted in the SugarCRM cloud. SugarCRM can also be installed onsite behind a firewall. Businesses can also have the option of having a SugarCRM partner host the solution for them. And lastly, SugarCRM is available in a public cloud, which is hosted on Amazon EC2, Rackspace, Microsoft Azure, or IBM SmartCloud Enterprise.

Customer Focus

Product is available in four different editions that meet the requirements of small and midsized organizations, large enterprises and government organizations.

Select Customers

Avis, Coca Cola Enterprise, Loomis UK, SDN Technologies, State of Oregon

About SugarCRM

SugarCRM is customer relationship management software that allows users to build custom objects as well as combine existing and custom objects to create new applications. The platform includes tools to facilitate sales, marketing and customer support activities and includes mobile, email and social CRM integrations.

The software provides tools for sales automation and forecasting, marketing lead management and is designed for unlimited customization and integration. Additionally, the platform supports call center automation, is equipped with reporting tools and is capable of automating complex business processes.

About the Company

SugarCRM was founded in 2004 and headquartered in Cupertino, California.

SugarCRM Key Features

Opportunity management tools standardize sales processes, support collaboration workflows, and share sales and opportunity information across teams and individuals
Contact management functionality imports and consolidates contacts from different data sources, scans for duplicate contact records, and merges records to create master copies
Account management support by creating a single view of all customers, accounts, products geographies and statuses, and supports consistent customer interactions
Forecasting tools
Quotes and contract management tools
Manages multiple contract and quote versions from a single location
Custmized report generation and real-time views via built-in dashboards
Marketing automation and multi-channel campaign tools track delivery, open and click through rates, and links campaigns to campaign ROI