Latest Posts

Demystifying the Cloud: What is Cloud Computing?

Posted Apr 12 2012 by Darlene Lin

There's been continual buzz about the cloud as a technological game changer. The cloud will allow you to access what you need when you need it! Cloud hosting will save your business money! But let’s ... Read More

Is Full-Box CRM the Next Big Thing?

Posted Apr 11 2012 by Amanda Andonian

We all know that CRM is a massive, multi-billion dollar business; and full-box CRM is quite possibly the next innovation that could conceivably change the very foundation of CRM software implementations. Read More

SLAs in the Cloud - A Deal Breaker?

Posted Apr 10 2012 by N. Rowan

Cloud-based solutions offer a more economic alternative to on-premise solutions. But what kind of SLAs are being offered, and how do they affect the customer? Read More

Help Desk vs. Service Desk: What’s the Difference?

Posted Apr 05 2012 by Darlene Lin

A support portal is an integral part of any business that provides service to its customers and end-users. Yet oftentimes two of the terms most associated with support portals - “help desk” and “service desk” ... Read More

Zoho Projects Mobile App Now on iPhone, CRM Apps Available on Android

Posted Apr 04 2012 by Amanda Andonian

We take a look at the new Zoho Projects mobile app, as well as the new native Android apps that Zoho unveiled last week at Zoholics in San Francisco. Read More

Mobile Computing Wars: BlackBerry vs iOS and Android

Posted Apr 03 2012 by N. Rowan

Apple's iOS and Google's Android are growing increasingly popular among business users. But old favorite BlackBerry is hoping to make a return with the BlackBerry 10, with a new OS designed to appeal to IT ... Read More

Staying ahead of Schedule: 5 Lessons from a Successful ERP Roll-out

Posted Mar 29 2012 by N. Rowan

ERP roll-outs are known to cause delays and frustration, but with good management and clear vision, one can achieve remarkable success. Here are 5 lessons from a successful SAP roll-out. Read More

Software as a Service: Are SAP and Oracle in It to Win It?

Posted Mar 27 2012 by N. Rowan

As SAP and Oracle are raising the maintenance rates for their on-premise ERP solutions, one might wonder if they are keeping in step with the demands of the market, which is seeing an ever-growing presence ... Read More

Business Software Moves to the iPad

Posted Mar 20 2012 by N. Rowan

As the popularity of Apple's iPad grows among business users, many enterprise software companies are enabling their products to run on the iPad. Here's a quick look at some of the major players in this ... Read More

Business Software Apps on the iPad - 4 Key Areas to Consider