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Change Is Afoot in The Contact Center Sector
Posted Nov 11 2009 by Morgan Ericcson
Cutting contact center costs is an ongoing obstacle, with managers trying to streamline operations while retaining employees. The contact center market has slowed some with the recession (as most sectors under the CRM umbrella have), ... Read More
Cisco Expands Its Collaboration Offerings
Posted Nov 09 2009 by Morgan Ericcson
In a move to provide more “people-centric” than “document-centric” solutions, Cisco will broaden its business productivity offerings and compete with IBM, HP, Microsoft, and Google. Specifically, the company announced Cisco Show and Share, a collaboration ... Read More
How Big Will iPhone CRM Get?
Posted Nov 06 2009 by Morgan Ericcson
These days, large companies can hardly expect to proliferate without mobile functionalities or applications to meet the demands of the growing population of iPhone, BlackBerry, and now Droid users. Considering enterprise, this increased development in ... Read More
Small Businesses Have The Advantage When It Comes to Social CRM
Posted Nov 05 2009 by Morgan Ericcson
By now, it is obvious social media will affect CRM—but questions remain as to how to process the largely unfiltered data, and how to build meaningful relationships through the various platforms. Many companies are having ... Read More
Microsoft Cuts Prices on Microsoft Dynamics CRM, Aggressively Courts Salesforce.com's And Oracle's CRM Customers
Posted Nov 03 2009 by Morgan Ericcson
Microsoft has been aggressively courting CRM users this week. First, they announced price cuts to their online productivity suite, and yesterday they lowered prices on their Dynamics CRM Online product. In addition to slashing prices, ... Read More
Tips for Small Businesses Adopting CRM Systems
Posted Nov 02 2009 by Morgan Ericcson
Small businesses tend to manage customer relationships through a number of different applications—documents, contact managers, spreadsheets, etc.—and it is those companies that have the most to gain from implementing a unified CRM system. To help ... Read More
iPhone CRM Apps Abound, Other Smartphones Work to Keep Up
Posted Oct 30 2009 by Morgan Ericcson
When it was launched two and a half years ago, the iPhone was in many ways the positioned as the non-enterprise smartphone. BlackBerry and Windows Mobile devices were the phones for businessmen, and the iPhone ... Read More
Sales Force Automation to Soar After The Recession
Posted Oct 30 2009 by Morgan Ericcson
Sales force automation (SFA) has been growing steadily over the past few years, and the folks at CRM Buyer predict that when the economy leaves its slump, SFA will surge. Most apparently, SFA is making inroads ... Read More
The Hybrid SaaS Model Gains More Ground: CDC Moves toward The Future with A New Acquisition
Posted Oct 28 2009 by Morgan Ericcson
Not long ago, CDC Software announced plans to acquire on-demand companies in order to create one SaaS software solutions provider to complement its on-premise products for various verticals. Last week, CDC announced they have signed ... Read More
SaaS Exploding in Hybrid Form
Posted Oct 26 2009 by Morgan Ericcson
Recently, global IT consultancy Avanade commissioned Kelton Research for a global study about cloud computing and the adoption of SaaS, and the findings were pretty remarkable. The prominent thread in the study was that SaaS ... Read More