RichCall is call center software that enables users to accept phone calls form their website and turn those calls into collaborative sessions. The platform provides support staff with co-browsing, file sharing and smartphone video functionalities in order to enable support staff to help customers faster and to enable sales representatives to sell more efficiently.
Relay is an intelligent platform for technology support and customer service that enables users to deliver simple, predictive, and personal experiences at scale. The platform is powered by the Relay Technology Index, a comprehensive global index of business technology currently available that combines a universal technology dictionary with curated knowledge and insights from millions of support interactions.
DeskMoz is customer service software that provides operators with live chat support and lead generation tools for the user’s website. The platform sends all chats to the user’s email in real-time, allows users to view all agent conversations in order to provide guidance for generating sales opportunities, and is built with lead forwarding functionalities that sends users sales lead data gathered from chats.
Blinger.io is an omni-channel customer service and sales software solution that allows companies to connect with their customers via popular messengers, email, and live change with a single API, interface or integration with helpdesks. The platform provides users with advanced, built-in analytics tools designed to enable users to evaluate customer service quality and operator efficiency, as well as allows operators to participate in unlimited conversations with customers directly through the system’s interface.
Acquire is all-in-one multi-channel customer communication platform which mainly focuses on onboarding, customer support, and sales. The platform is highly advanced and innovative and mainly attracts the corporate audience, and enables users to engage and to solve customers queries in real-time, which greatly impacts customer satisfaction and improve customer retention rate.
Acobot Support Automation is customer service software that turns the user’s customer support website into a smart virtual agent. Once users provide the support portal URL, the platform immediately starts learning from the website, greeting customers, answering questions, directing customers to the right pages, and automating tasks.
Hiver is a Gmail extension that allows teams to manage Shared Inboxes like Support@ or Sales@ right from their from Gmail inbox. The platform enables teams to efficiently access, delegate and track Shared Inbox emails, is designed to work around Gmail’s existing design to add value by injecting small buttons or sections where necessary, and is available via both iOS and Android devices.
Zonka Feedback is customer feedback software that facilitates the collection and utilization of customer feedback gathered via multiple survey channels, simplifies and automates feedback management processes, and enables users to understand detailed reports and to take action based on responses. The platform is equipped to collect feedback through on-premise channels including tablets, kiosks and smartphones as well as online venues including web, mobile apps, emails and SMS text, and provides users with multiple industry metric ratings including NPS, CES, CSAT and custom rating scales.
A Website is the online identity of your business. It ought to be interactive to hold a customer’s attention and […]
Customer service is one of the most influential brand differentiators. It has the power to retain purchasers or to chase […]