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Envision Call & Screen Recording Review
Product Snapshot
Product Pricing
Contact vendor directly for pricing information.
Technology
Product is available as both an on-premise solution and as a SaaS solution.
Customer Focus
Vendor works with large enterprises, including financial institutions and insurance companies.
Select Customers
Alaska Airlines, Alere, Bank of Oklahoma, BodyBuilding.com, Click! CableTV
About Envision Call & Screen Recording
Envision Call & Screen Recording is call center and CRM software that records all calls and agent screens, as well as stores all call and screen records within the system for as long as the user requires. The platform is designed to enable users to locate recorded calls and interactions for future use or reference, can be set up for 100% call recording, quality control selective call recording, or on-demand call recording, and can be implemented at a single site, multiple geographically distributed sites or in agents work-from-home sites.
The software is equipped with Envision Analytics, an analytic reporting tool that identifies any areas within the customer experience that could be improved, any call-related coachable moments, employee motivation opportunities, and product or service update tips. Additionally, the platform is designed to integrate with industry-leading ACD platforms including Avaya, Cisco, Interactive Intelligence, Aspect, Five9, 8×8 and 3CLogic.
About the Company
Envision was founded in 1994 and is headquartered in Seattle, Washington.
Envision Call & Screen Recording Key Features
- Agent workflow tools including agent screen recording
- Associates meta data to facilitate call record searchability and access
- PCI and HIPPA compliant
- Built with security measures including 256-bit encryption
- Provides insight into how agents navigate the system, utilize associated applications, and enter data
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